About the Role

We are looking for a high-impact Business Development professional to drive new client acquisition, account growth, and revenue generation for our Cross-Border Air Express business.

The role will involve acquiring and managing customers across e-commerce, SMEs, and enterprise segments, understanding their international shipping requirements, and offering the right air express solutions.

Key Responsibilities

- Identify, prospect, and onboard new customers for Cross-Border Air Express services.
- Drive monthly and quarterly shipment volume and revenue targets.
- Build and manage the sales pipeline through cold calling, field visits, referrals, and market mapping.
- Understand customer requirements including destination countries, shipment volumes, product categories, and shipping frequency.
- Pitch suitable international air express and cross-border logistics solutions.
- Develop and maintain robust relationships with customers and drive account growth.
- Identify opportunities for upselling, cross-selling, and revenue expansion.
- Coordinate with Operations, Customer Service, Pricing, and other internal teams for smooth customer onboarding and service delivery.
- Negotiate commercial terms and rates within approved pricing guidelines.




- Track competitor pricing, market trends, and business opportunities in the international logistics space.
- Maintain accurate records of leads, meetings, opportunities, and conversions in CRM.
- Conduct regular account reviews to drive customer satisfaction and retention.
- Coordinate with internal teams to resolve billing, documentation, and service-related escalations.

Required Skills

- Mandatory experience in Air Express / International Courier / Cross-Border Logistics sales.
- Proven experience in B2B/B2C field sales and business development.
- Experience in acquiring new customers and managing existing accounts.
- Strong understanding of international shipping and cross-border logistics.
- Knowledge of customs and international shipping documentation will be an added advantage.
- Strong communication, negotiation, and relationship management skills.
- Target-oriented approach with strong business development skills.
- Ability to independently manage a territory and build a sales pipeline.
- Proficiency in MS Office and CRM tools.
- Willingness to travel extensively within the assigned territory.

📌 Business Development (Air Express)- Associate/ Sr Associate (Mumbai)
🏢 Delhivery
📍 Mumbai