Job Summary

As the Business Analyst eCommerce, you will play a key role in driving solution-oriented changes across the Commercial Department and improving the overall efficiency of the eCommerce domain. You will be responsible for researching, analyzing, and developing data-driven business cases that support process optimization, cost reduction, new business opportunities, and strategic improvements.

You will work closely with the Manager Commercial Projects, Lead Product Owner, Project Managers, Product Owners, and cross-functional teams including Marketing, Content, B2B, Sales Channels, and Customer Service. You will translate business needs and opportunities into well-defined business cases, including scope, solution options, expected impact, resource requirements, and budget considerations, enabling effective decision-making and implementation.

Location: Hyderabad

Responsibilities

- Business Case Development: Research, analyze, and prepare solution-oriented business cases for new initiatives, process improvements, eCommerce enhancements, and strategic changes.
- eCommerce Optimization: Identify opportunities to improve eCommerce efficiency through process optimization, cost reduction, technology enhancements, and identification of new business opportunities.
- Market Competitor Research: Conduct market research using available tools and resources to assess new features, industry trends, emerging technologies, and competitor approaches.
- Data Analysis: Gather and analyze relevant business and operational data to identify trends, opportunities, challenges, and potential solutions that support informed decision-making.
- Solution Identification: Evaluate existing eCommerce technology platforms, applications, and emerging technologies to determine potential solutions and expected business outcomes.
- Innovative Solutions: Develop innovative solutions for operational and strategic improvements and identify the processes, systems, and capabilities required to implement proposed changes.
- Requirements Management: Work closely with business stakeholders and cross-functional teams to understand, document, analyze, and validate critical business requirements.
- Stakeholder Management: Align and communicate new ideas, business cases, recommendations, expected benefits, risks, and potential impacts with stakeholders and senior management.
- Business Case Communication: Prepare reports, presentations, and business case documentation that clearly communicate proposed changes, solution options, expected outcomes, costs, risks, and business impact.
- Performance Impact Assessment: Forecast the potential impact of proposed solutions and provide regular reporting on business cases, initiatives, and project performance.




- Project Assessment: Conduct critical and efficient assessments of eCommerce projects to evaluate their effectiveness, business value, performance, and alignment with organizational objectives.
- Product Owner Alignment: Collaborate with Product Owners to assess and align the development resources, capabilities, and priorities required to deliver each proposed solution.
- Scope Planning: Define project scope, support workforce planning, forecast budgets, and assess and manage change requests associated with business cases and initiatives.
- Testing Validation: Conduct or coordinate tests, surveys, workshops, and other validation activities to assess proposed solutions and gather stakeholder feedback.
- Decision Support: Evaluate inputs from multiple stakeholders, analyze business situations, identify potential alternatives, and recommend the most appropriate course of action.
- Process Management: Design and establish new processes, systems, or operating models required to implement approved eCommerce changes and improvements.
- Progress Escalation: Align regularly with the Manager Commercial Projects and Lead Product Owner on business case progress, challenges, dependencies, and impediments, escalating issues when research or deliverables fall behind schedule.
- Change Management: Support and drive business change within an agile environment, ensuring proposed changes are clearly understood, assessed, communicated, and aligned with business objectives.
- Post-Implementation Support: Support Project Managers in assessing the performance and effectiveness of rolled-out projects to ensure critical and efficient evaluation of eCommerce initiatives.
- Cross-Functional Collaboration: Partner with teams across the Commercial Department, including Marketing, Content, B2B, Sales Channels, and Customer Service, to ensure proposed solutions address business needs across the eCommerce ecosystem.

Requirements

- Experience: 47 years of relevant experience in Business Analysis, eCommerce, digital transformation, project/change management, or a related field.
- Education: University-level education in Business Administration, Computer Science, Engineering, Information Technology, or a related discipline.
- Business Analysis Expertise: Strong understanding of business analysis processes,



including requirements gathering, research, data analysis, solution assessment, business case development, and impact evaluation.
- eCommerce Understanding: Good understanding of eCommerce environments, business processes, digital platforms, technology solutions, and emerging industry trends.
- Agile Experience: Demonstrated track record of working in an agile organization and supporting or driving business and process changes in an agile environment.
- Data Analytical Skills: Strong data analysis, analytical, and problem-solving capabilities, with the ability to translate data and research into actionable business recommendations.
- Strategic Thinking: Ability to understand business objectives, evaluate multiple solution options, identify opportunities, and develop innovative solutions that deliver measurable business value.
- Stakeholder Management: Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and communicate recommendations to senior-level management.
- Communication Reporting: Strong ability to prepare business reports, presentations, business cases, and management updates that clearly communicate findings, recommendations, and expected business impact.
- Decision-Making: Ability to assess diverse stakeholder inputs, analyze complex situations, evaluate implications, and select appropriate plans of action.
- Project Change Management: Understanding of project scope, resource planning, budget forecasting, change requests, and change management processes.
- Technical Skills: Ability to quickly learn and work with new systems, software, eCommerce platforms, analytical tools, and emerging technologies.
- Research Skills: Ability to independently conduct market research, competitor analysis, surveys, workshops, and other forms of business research.
- Collaboration: Solid teamwork skills with the ability to work across interdisciplinary and cross-functional teams.
- Independence: Comfortable working independently with minimal supervision in a fast-paced digital and eCommerce environment while managing multiple business cases simultaneously.
- Language: Fluent in English, with strong written and verbal communication skills.
- Key Competencies: Problem-solving, strategic planning, process improvement, data analysis, decision-making, stakeholder management, teamwork, technical aptitude, reporting, and managerial capabilities.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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