Business Analyst – ERP & Software Implementation

Company: ISHAN WORLD

Department: Digital Transformation & Enterprise Systems

Location: Agra, Uttar Pradesh

Employment Type: Full-Time | On-Site

Reporting To: Management / Project Head – Digital Transformation

Experience: Fresher to 4+ Years | Level based on demonstrated capability

About the Role

ISHAN WORLD is looking for a Business Analyst – ERP & Software Implementation who can act as a bridge between Management, business operations, ERP/software systems, developers, testing teams, and end users.

This role involves understanding business requirements, documenting processes, coordinating ERP and software implementation, supporting legacy-system transition, conducting testing and UAT, assisting with data migration, preparing training material, and ensuring successful adoption of implemented solutions.

The ideal candidate should be able to:

Understand → Structure → Document → Coordinate → Configure → Test → Train → Implement → Verify → Close

Key Responsibilities

1. Business Requirements & Process Management

- Conduct requirement discussions with Management and business users.
- Understand and document current and future business processes.
- Convert business ideas and discussions into clear, structured requirements.
- Identify gaps, dependencies, contradictions, missing decisions, and process-improvement opportunities.
- Maintain requirement traceability from initial discussion to final acceptance.
- Support controlled changes and requirement addendums.

1. Documentation & Professional Drafting

- Prepare BRDs, functional specifications, user stories, acceptance criteria, and process flows.
- Prepare qualified emails, meeting notes, action registers, SOPs, user guides, training materials, and implementation checklists.
- Maintain configuration, issue, testing, UAT, migration, change, and release documentation.
- Ensure important project knowledge is documented and not dependent on individual employees.

1. ERPNext / ERP Implementation

- Support ERPNext/Frappe implementation and configuration.
- Assist with Company, Legal Entity, Unit, Branch, Warehouse, User, Role, Workflow, and other master configurations.
- Support Purchase, Inventory, Sales, Finance, and HR-related ERP configuration and testing.
- Evaluate whether requirements should be addressed through standard ERP functionality, configuration, extension, integration, custom development, migration, refactoring, retention, or retirement.
- Odoo or other ERP implementation experience will be considered valuable.

1. Legacy FoxPro Software Management

- Understand existing FoxPro modules, users, screens, reports, masters, data dependencies, and operational processes.
- Coordinate with the existing FoxPro developer/service provider for bugs, errors, minor updates, and approved changes.
- Maintain structured issue and change registers.
- Evaluate whether issues require a legacy fix, temporary workaround, or migration to the replacement platform.
- Support data extraction, field mapping, cleansing, reconciliation, and migration.
- Test and document corrections before business acceptance.
- Support module-wise retirement after successful testing, UAT, and data continuity checks.

Note: FoxPro programming experience is an advantage but is not mandatory. Functional ownership, structured coordination, and migration discipline are more important.
1. Software Development Coordination

- Convert approved business requirements into clearly defined development tasks.
- Define requirement references, acceptance conditions, and evidence expectations.




- Coordinate with backend, web/mobile, ERP, and AI-assisted development resources.
- Track dependencies, blockers, timelines, actual progress, and correction cycles.
- Follow tasks through development, review, testing, staging/UAT, and verified closure.
- Escalate unclear requirements, scope expansion, security/financial risks, and recurring issues.

1. GitHub & Development Tracking

- Assist in maintaining GitHub Issues, requirement references, Pull Request status, test evidence, correction status, and release notes.
- Understand basic branch and Pull Request workflows.
- Ensure development claims are supported by appropriate code, testing, and review evidence.
- Follow the principle: “No Evidence = Not Done.”
- Understand that coding completion does not automatically mean business acceptance.

1. Testing & UAT

- Prepare test scenarios based on approved requirements and acceptance criteria.
- Perform functional, workflow, permission, negative, exception, integration, web/mobile, and regression testing.
- Record defects with reproducible steps, screenshots/evidence, expected results, and actual results.
- Retest corrections and maintain closure evidence.
- Support business users during UAT.
- Record approvals, rejections, and pending corrections.
- Verify that software is functionally complete, not merely development-complete.

1. Data Migration & Reconciliation

Support migration and validation of master data including:
- Products
- Vendors
- Customers
- Employees
- Entities
- Units
- Warehouses
- Tax/HSN data

Follow the structured migration process: Extract → Map → Clean → Deduplicate → Validate → Trial Import → Reconcile → Sign-Off → Migrate

Support migration from FoxPro, existing software, spreadsheets, and other approved sources while ensuring data accuracy and preventing duplication or incorrect overwriting.

1. Basic Technical Support

Hands-on technical capability will be strongly valued. Exposure to the following is preferred:
- SQL queries and basic data validation
- REST API testing
- JSON and data mapping
- Basic Python scripting/automation
- ERP configuration and data import utilities
- Git/GitHub
- Basic Linux/Ubuntu commands
- Server/service checks
- Docker/container awareness
- Logs and application health checks
- Backup/version/deployment verification
- Basic web/mobile troubleshooting
- Technical communication with developers

This role is not intended to replace a full-time Software Developer or DevOps Engineer, but strong technical aptitude is highly valued.
1. Server, Environment & Deployment Coordination

- Support DEV, Staging/UAT, and Production environment procedures.
- Maintain deployment records including version/commit, deployment evidence, health status, backup status, and rollback references.
- Coordinate with technical/server teams for incidents and planned maintenance.
- Follow approved procedures for production changes and security.
- Maintain confidentiality of credentials and sensitive technical information.

1. Training & User Adoption

- Prepare user guides, quick-reference documents, SOPs, and training content.
- Conduct or support ERP/software demonstrations and user training.




- Assist users during onboarding and first-level functional troubleshooting.
- Identify recurring user difficulties and convert them into training, UX, or process-improvement actions.
- Ensure implemented features are understood and practically usable by business users.

1. AI-Assisted Working

Approved AI tools such as ChatGPT/Codex may be used for:
- Requirement structuring
- Documentation and drafting
- Research
- Test-case creation
- Data mapping
- Coding assistance
- Troubleshooting

AI-generated outputs must be validated against approved requirements, actual system behaviour, and authoritative data.

Project Work Allocation

1. Ishan World Software & ERP Transformation – 65–70%

ERPNext, existing Ishan World platform, requirements, integrations, UAT, migration, rollout, and system control.
1. FHICO Software & Channel Systems – 20–25%

Distributor/dealer systems, surveys, CRM, mobile/web applications, channel automation, and future system requirements.
1. Upcoming Business Software Projects – 10–15%

Business process discovery, feasibility analysis, process mapping, requirements, prototype support, and implementation as assigned. Work allocation may change based on business priorities.

Qualifications & Experience

Preferred Education:

- BCA / MCA
- B.Tech / B.E. – CS/IT
- B.Sc. – CS/IT
- MBA – IT / Systems / Business Analytics
- BBA / B.Com with strong ERP/software exposure
- Equivalent practical experience may also be considered

Experience:
- Preferred: 1–4 years

Relevant Backgrounds Candidates with experience in any of the following areas are encouraged to apply:

- Business Analysis
- ERP Implementation
- Software Implementation
- Technical Coordination
- QA / UAT
- Data Migration
- Enterprise Applications
- Software Support
- Process Analysis

Skills We Value

- Business Analysis & Requirement Gathering
- Business Process Mapping
- ERP/Software Implementation
- ERPNext/Frappe
- Odoo or other ERP systems
- BRD & Functional Documentation
- Functional Testing & UAT
- Data Migration & Reconciliation
- Excel / Google Sheets
- SQL / API
- Git / GitHub
- Basic Python
- Linux / Server Understanding
- Analytical & Problem-Solving Skills
- Communication & Coordination
- Ownership & Follow-through
- Risk Identification & Escalation
- Willingness to learn new ERP systems, software, and business processes

Key Performance Indicators Performance will be evaluated based on:

- Requirement clarity and traceability
- Documentation completeness and accuracy
- Timely issue/dependency follow-up and closure
- Quality of testing/UAT evidence
- Defect identification and reporting
- Legacy FoxPro issue resolution and migration readiness
- ERP/software implementation support quality
- Data quality and migration accuracy
- User training and adoption support
- Reduction in repeated manual work
- Reduction in undocumented dependencies
- Early identification and escalation of risks
- Contribution to stable, reproducible, and maintainable software delivery

Why Join This Role? This position offers an opportunity to work closely with business operations, ERP transformation, software implementation, legacy-system transition, testing, data migration, technical coordination, and digital transformation within ISHAN WORLD.

It is an excellent opportunity for professionals who want to build a career at the intersection of Business Analysis + ERP + Technology + Business Process Transformation.

Benefits: Cell Phone Reimbursement

Work Location: In Person

? Location: Agra, Uttar Pradesh

? Employment: Full-Time | On-Site

? Experience: Fresher to 4+ Years

📌 Business Analyst (Agra)
🏢 ISHAN WORLD
📍 Agra