Key Responsibility Area: (Specifies Key Result Areas for the Incumbent)

o Financial Services/ Consumer banking business(preferred) - with extensive product/solutions orientation related to Customer Onboarding, Customer Service, or related areas.

o Gathering and analyzing requirements for features and translating them into actionable solutions/products.

o Creating visual models, such as flowcharts and diagrams, to represent business processes and facilitate understanding and communication among stakeholders.

o Working closely with stakeholders, including clients, project managers, and development teams, to ensure clear communication, manage expectations, and address any concerns or issues that may arise.

o Assessing potential risks and developing strategies to mitigate them, ensuring that projects are delivered on time and within budget.

o Collaborating with technical teams to design solutions that meet business solutions/products requirements and documenting them in a clear and concise manner.

o Coordinating and participating in user acceptance testing to ensure that the developed solutions meet the needs and expectations of end-users.

o Analyzing data to identify trends, patterns, and insights that can inform decision-making and drive business growth.

o Playing a crucial role in managing organizational change by identifying the impact of proposed changes, developing change management plans, and facilitating smooth transitions.

o Continuously evaluating and improving processes, systems, and solutions to drive innovation and enhance business performance.

o Providing leadership to the solutions/product team, assisting in delivering results, business goals,

and commitments, and supporting various special project assignments.

o A basic understanding of IT systems, databases,



and software development methodologies (Agile)

Eligibility Criteria: (Skill set required to do the job- Knowledge, Tools, Technical Knowledge, Certifications etc.)

o Strong in Process Mapping and super user of tools like MS Visio, Mind Maps, etc.

o Proven track record with product solutions (any technology) and familiarity with automation solutions and data analytics. Any Digital Customer Onboarding or Customer Service or Fraud

Management solutions/product ideation/elaboration and implementation experience.

o Experience creating solutions leveraging automation platforms like UiPath, BluePrism, AA,

Decisions, etc. would be preferred.

o Well versed with Office 365.

o Strong understanding of Project Management Software like ‘Jira’

o Very strong Self learning capabilities and guiding team members.

o Professional certifications such as Certified Business Analysis Qualified (CBAP) or Project

Management Professional (PMP)

BEHAVIORAL SKILLS: (Attitude, Aptitude and Abilities)

o Experience articulating and translating business questions to analytical and automation solutions.

o Ability to handle and structure analysis independently.

o Comfortable with numerical and quantitative calculations and analysis.

o Excellent attention to details, high output accuracy and out-of-box thinking to bring in innovative approaches to problems/issues in data processing.

o Excellent verbal and written English language communication skills.

o Strong Leadership & collaboration with Team o Must have strong assertiveness, emotional stability, openness, goal orientation, foster innovation,

and being optimistic.

www.quinteft.com

Benefits & Perks:

o Two weekly offs – 5 days working and 2 Week Offs o Hassle-free transit to work – Cab facility available for pick & drop o Medical insurance

📌 Business Analyst (Chennai)
🏢 Quinte
📍 Chennai