D:-

Role Summary The Business Analyst (BA) on the DD&T; Medical Digital Enablement team supports the Medical Search Product Owner by translating Global Medical Affairs (GMA) needs into clear business requirements and actionable delivery plans for medical search capabilities. The BA serves as a primary liaison among Global Medical Affairs, technical delivery teams, and end users, ensuring that search solutions are usable, compliant, measurable, and continuously improved.

This role supports search-related projects and enhancements, provides ongoing business analyst support for search tools, oversees search analytics and reporting, and performs SharePoint medical search page administration and page design as needed.

Key Responsibilities

1) Product & Stakeholder Partnership (Medical Search)

- Partner with the Medical Search Product Owner to shape product roadmap items into clear, prioritized requirements and deliverables.

- Act as a liaison between Global Medical Affairs, technical teams (e.g., engineering, platform, architecture, data/analytics, security), and end users to ensure aligned outcomes.

- Facilitate meetings, and working sessions to elicit needs, define problems, and validate proposed solutions.

- Manage stakeholder expectations through proactive communication, and transparent documentation of scope, assumptions, and dependencies.

2) Requirements, User Stories & Delivery Enablement

- Produce high-quality artifacts including business requirements, functional/non-functional requirements, user stories, acceptance criteria, process flows, use cases, and impact assessments.

- Ensure requirements address search-specific considerations such as relevance, metadata/taxonomy, content sources, indexing cadence, permissions, and user experience.

- Collaborate with UX/design and engineering to refine requirements into testable deliverables; support backlog refinement, sprint planning, and release readiness.

- Support UAT planning and execution, defect triage, and validation that delivered functionality meets business intent.

3) Search Tools Support (Operations & Continuous Improvement)

- Provide day-to-day BA support for search tools and related workflows (intake, triage, enhancement requests, issue management).

- Coordinate analysis and resolution of search-related issues (e.g., missing results, permission-based visibility, broken experiences, indexing delays).





- Maintain help guides and end-user guidance; support change management and adoption initiatives.

- Establish and manage standard operating procedures (SOPs) for request intake, prioritization, escalation, and release communications.

4) Search Analytics & Insights (Oversight and Reporting)

- Oversee search analytics to measure adoption and effectiveness (e.g., master user lists, query volume, click-through, top queries, successful sessions).

- Build and maintain dashboards and recurring reports; translate insights into prioritized recommendations for relevance tuning, content improvements, and UX changes.

- Present findings and recommendations to GMA stakeholders and the Product Owner; support KPI definition aligned to medical user outcomes.

5) SharePoint Medical Search Page Administration & Design

- Administer and evolve the SharePoint medical search page(s), including page structure, navigation, web parts, content layout, and design updates as needed.

- Implement approved page changes with attention to usability, accessibility, and governance standards.

- Coordinate with content owners to keep key resources current; support publishing workflows, page lifecycle management, and permissions alignment.

6) Governance, Risk, and Compliance Support

- Ensure requirements and solutions align with relevant governance

- Identify risks and dependencies early

Qualifications (Required)

- Bachelor’s degree in Business, Information Systems, Computer Science, or a related discipline (or equivalent practical experience).

- Demonstrated experience as a Business Analyst supporting digital products and cross-functional delivery teams.

- Strong capability to write clear user stories, acceptance criteria, and functional requirements.

- Experience partnering with business stakeholders and technical teams to drive outcomes from discovery through release.

- Working knowledge of SharePoint (site/page administration and common web parts/page layout concepts).

Experience (Preferred / Highly Desired)





- Experience working with Medical Affairs or regulated/quality-focused business environments.

- Experience with Agile delivery (Scrum/Kanban), backlog management, and iterative release planning.

- Familiarity with UX practices (journey mapping, usability considerations, accessibility standards).

- Experience supporting global stakeholder groups across regions/time zones.

Core Skills & Competencies

Business Analysis & Communication

- Stakeholder management, facilitation, workshop leadership, and consensus-building

- Requirements elicitation, documentation, and traceability

- Clear written communication and ability to translate between clinical/medical language and technical delivery language

Search Domain (Nice-to-have but valuable)

- Understanding of relevance signals and search experience patterns

- Ability to interpret search analytics (e.g., zero-results, abandonment, click behavior) and recommend improvements

- Familiarity with metadata/taxonomy and content discoverability practices

Technical Skills

- Analytics/reporting tools: Data modeling, data cleaning, data visualization and design

- SharePoint: administration and page design, power platform, ut/design

- Work management tools (e.g., Jira/Azure DevOps) and documentation tools (e.g., Confluence/SharePoint)

- Microsoft Power Platform

Ways of Working

- Organized, detail-oriented, and comfortable managing multiple parallel requests

- Solid judgment and ability to prioritize with incomplete information

- Customer-focused mindset with a continuous improvement orientation

Behavioral Expectations / What Success Looks Like

- Search enhancements are delivered with clear requirements, minimal rework, and solid stakeholder satisfaction.

- Search performance and user experience improve measurably through analytics-driven prioritization.

- The SharePoint medical search page remains current, usable, and aligned to how medical users work.

- The BA is recognized as a trusted connector between GMA, end users, and technical teams, enabling faster decision-making and smoother delivery.

Working Relationships

- Direct support: Medical Search Product Owner

- Key partners: Global Medical Affairs stakeholders, end-user communities, UX/design, engineering, platform/search specialists, data/analytics, security/compliance, content owners, change management/training partners

📌 Business Analyst (DD&T Medical Digital Enablement) - Takeda (India)
🏢 Cognizant
📍 India