APPLICATIONS WILL BE ACCEPTED ONLY FROM MUMBAI.

Company Description wiSDom is an independent luxury fragrance house founded by Sheetal Desai, a pioneer in the fine fragrance industry. The brand focuses on assertive, individual, and sophisticated scents that invite each person to choose a lasting signature fragrance. Its bespoke fine fragrances and luxury home fragrance collection emphasize precise fragrance delivery and memorable olfactory experiences.

Each creation is inspired by fearless poetry, nature, emotions, and culture, resulting in audacious yet timeless compositions. wiSDom continues to grow as a distinctive name in the luxury fragrance space, offering a refined environment for creative and brand-minded professionals.

Role: GTM Specialist and Customer Experience

Location: Mumbai (Sion)

Type: Full-Time, alternate Saturdays off

About the Role: We are looking for a high-energy GTM Specialist and Customer Experience Executive to bridge the gap between our market strategy and our potential customers. In this dual role, you will be the face and voice of our brand—driving Go-To-Market (GTM) launches, executing unforgettable live events, and delivering exceptional customer care that turns buyers into loyal brand advocates.

If you thrive in rapid-paced startup environments and care deeply about every touchpoint of the customer journey, this role is for you.

Key Responsibilities





- Go-To-Market & Launch Execution: Assist in planning and executing GTM campaigns for new product launches, ensuring smooth coordination across marketing, sales, and operations.
- Events & Activations: Plan, produce, and manage end-to-end brand events, pop-ups, and experiential activations to boost local presence and community engagement.
- Customer Care & Delight: Manage frontline customer support channels (e-mail, website updation, social media) with empathy and speed, turning everyday inquiries into delightful brand moments.
- Customer Insights: Collect and analyze direct customer feedback from support logs and event interactions to advocate for the user and refine future GTM strategies.
- Community Building: Maintain strong relationships with vendors, event partners, influencers, and core customers to foster brand loyalty.

Qualifications

- 2+ years of experience in customer support, event planning, or brand marketing (startup/D2C background preferred).
- Proven track record of managing live events or pop-up activations from concept to breakdown.
- Strong written and verbal communication skills with a customer-first mindset.
- High adaptability and organizational skills to juggle event logistics alongside daily support operations.
- Comfortable using CRM platforms, tools & e-commerce portals (e.g. Shopify, Amazon, Nykaa etc.)

📌 Brand Executive (Mumbai)
🏢 Wisdom Fragrances: signature collection
📍 Mumbai