· Has operational and financial responsibility for a defined branch, their duties include providing training and development for staff, ensuring quality consistency across the area and increasing sales and profitability in their area.
· Drive sales by ensuring that the stores within their area operate smoothly.
· Responsibility for the overall success of the stores by setting targets, supervising store managers, and ensuring they are attained effectively.
· Providing training and development.
· Ensuring company standards and procedures are followed. Preparing and presenting monthly, quarterly, and annual statements, analysis, and reports of operations.
· Coordinating with support staffs for smooth operations
· Hiring and placement of staffs by coordinating with recruitment team and self-hiring
· Maintaining the upkeep and standards of the outlet premises
· Coordinate with Housekeeping Team for deep cleaning activity in their area
· Pest control activities to be done by set standard procedures in their area
· Timely presence in the high-volume stores in peak hours
· Identifying staffs for career growth and assign trainings accordingly
· Resolving customer complaints at outlets, both online and offline
· Strategic planning and implementation for increase in same store sales growth
· Develop, implement, and maintain quality assurance Protocols
· Increase the efficiency of existing process and procedures to enhance the company’s internal capacity
· Oversee materials, Inventory and expenses
· Knowledge of business productivity software and an aptitude for learning new applications
· Banking reconciliation of daily Business to be tracked
Timings – Working timings will be versatile as per the store operation hours: