About the Job: Responsible for managing and organizing the overall branch operations with a goal of achieving business targets, ensuring customer satisfaction, maintaining operational efficiency, and driving profitability. Oversee branch performance, inventory utilization, workforce management, equipment safety, and customer relationships while ensuring compliance with company policies and operational standards.
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Responsibilities:
1. Planning and Controlling:
- Plan and monitor branch operations to achieve monthly revenue and profitability targets.
- Forecast equipment demand and coordinate inventory allocation based on project requirements.
- Monitor branch expenses and optimize resource utilization to maintain operational efficiency.
- Ensure proper workforce planning and deployment to support project schedules and customer requirements.
1. Branch operations management:
- Oversee day-to-day branch activities including equipment rental, dispatch, return, maintenance, and customer service.
- Ensure availability of scaffolding, centring materials, and construction equipment as per customer requirements.
- Monitor equipment condition and coordinate timely maintenance and repairs.
- Ensure compliance with company policies, safety standards, and operational procedures.
- Maintain accurate records of inventory, rentals, returns, damages, and equipment utilization.
1. Daily Reports:
- Prepare and submit daily, weekly, and monthly branch performance reports.
- Monitor sales, rentals, inventory movement, equipment utilization, and operational metrics.
- Provide management with insights and recommendations for improving branch performance.
1. Customer Relationship Management:
- Develop and maintain strong relationships with contractors, builders, and project stakeholders.
- Address customer concerns and ensure timely resolution of service-related issues.
- Identify opportunities for business growth and customer retention.
- Ensure high levels of customer satisfaction through productive service delivery.
1. Team Management:
- Lead, supervise, and motivate branch staff to achieve operational and business objectives.
- Conduct employee performance reviews and provide coaching and training where required.
- Ensure adherence to attendance, discipline, and workplace safety standards.
- Foster a positive and productive work environment.
📌 Branch Manager (Erode)
🏢 Spark Consulting
📍 Erode