BRANCH MANAGER – OVERSEAS EDUCATION

Location: Mumbai, Maharashtra

Experience: 5–8 years (minimum 2 years in a branch leadership role)

Industry: Overseas Education / Study Abroad Consulting

Employment Type: Full-Time

ABOUT THE ROLE

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We are looking for a high-ownership Branch Manager to lead our Mumbai office end-to-end. This is not a purely administrative role — we need someone who can drive student enrolments, build a high-performing counselling team, and position our branch as the go-to overseas education destination in Mumbai. You will report directly to senior leadership and have full accountability for the branch's performance, culture, and growth.

ROLES & RESPONSIBILITIES

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- BRANCH OPERATIONS & P&L; MANAGEMENT

- Own the branch's monthly, quarterly, and annual enrolment targets

- Monitor and manage branch-level revenue, expenses, and profitability

- Maintain daily, weekly, and monthly MIS reports for leadership

- Ensure smooth day-to-day operations including office administration, vendor coordination, and compliance

- Implement SOPs for all branch processes — lead management, counselling, documentation, and visa filing

2. STUDENT COUNSELLING & CONVERSION
- Oversee the end-to-end student journey from first enquiry to visa approval

- Step in personally on high-value or complex student cases to guide counsellors

- Drive walk-in conversion rates by monitoring counsellor performance at every stage of the funnel

- Ensure students receive accurate, ethical, and comprehensive guidance on universities, courses, intakes, scholarships, and visa requirements

- Resolve student escalations and complaints swiftly and professionally

- Stay updated on destination-specific changes (UK, USA, Canada, Australia, Europe, Ireland, New Zealand) including visa policy, tuition fee changes, and intake patterns

3. TEAM LEADERSHIP & PEOPLE MANAGEMENT
- Recruit, onboard,



and manage a team of student counsellors, application processors, and front desk staff

- Set individual KPIs and conduct regular one-on-ones and performance reviews

- Coach and mentor counsellors to improve their product knowledge, communication skills, and conversion ability

- Identify training needs and coordinate with the central team to deliver upskilling sessions

- Build a positive, target-driven branch culture with low attrition

- Handle team conflicts, attendance, and HR-related matters at the branch level

4. LEAD GENERATION & BUSINESS DEVELOPMENT
- Drive footfall and walk-ins through local marketing, referral programs, and community engagement

- Build and nurture relationships with schools, junior colleges, degree colleges, coaching centres, and education influencers in Mumbai

- Organise and participate in education fairs, seminars, school visits, and open days

- Coordinate with the digital/marketing team to run local campaigns and follow up on inbound digital leads

- Develop B2B tie-ups with feeder institutions to create a consistent pipeline of students

- Track competitor activity in Mumbai and share market intelligence with leadership

5. UNIVERSITY & PARTNER RELATIONS
- Liaise with university representatives and attend university roadshows and training sessions

- Maintain strong relationships with university admission teams to benefit students on borderline applications

- Ensure the branch team is up-to-date on partner university programs, entry requirements, and promotions





- Coordinate with university partners for events, webinars, and on-campus visits

6. QUALITY & COMPLIANCE
- Ensure all student files, applications, and documentation meet company and partner university standards

- Monitor the accuracy of applications submitted and minimise rejection rates

- Ensure the branch adheres to all internal compliance guidelines and data protection standards

- Conduct regular audits of student files and counselling notes

7. REPORTING & STAKEHOLDER MANAGEMENT
- Submit weekly performance dashboards to the regional/central team

- Participate in monthly business review calls with senior leadership

- Highlight risks, blockers, and resource needs proactively

- Represent the branch's perspective constructively and advocate for your team's needs

WHAT WE'RE LOOKING FOR

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- 5–8 years of experience in the overseas education industry

- Minimum 2 years in a branch leadership or team management role

- Proven record of consistently achieving enrolment targets

- Deep knowledge of at least 3–4 study destinations (UK, USA, Canada, Australia preferred)

- Strong people manager — someone who leads by example and earns team trust

- Entrepreneurial mindset — treats the branch like their own business

- Excellent communication skills in English and Hindi (Marathi is a plus)

- Proficiency in CRM tools, MS Excel, and basic reporting

- Currently based in Mumbai or willing to relocate immediately

WHAT WE OFFER

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- Compensation open to discussion based on experience and fit

- Performance-based incentives linked to branch targets

- High-autonomy role with direct access to senior leadership

- A fast-growing company with a robust support infrastructure

- Opportunities for career growth as the company expands nationally

Work Location: In person

📌 Branch Manager - Overseas Education (Andheri)
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📍 Andheri