Branch Incharge

Responsible for the overall management and performance of the branch, including showroom operations, sales, service, customer satisfaction, manpower, and revenue. The Branch Incharge will ensure smooth day-to-day operations and achieve branch sales and service targets.

Key Responsibilities

1. Branch & Showroom Operations

- Manage the overall day-to-day operations of the branch.
- Ensure proper functioning and discipline of showroom and service departments.
- Monitor showroom appearance, 5S, branding, vehicle display, and cleanliness.
- Ensure compliance with company policies, OEM standards, and safety procedures.
- Coordinate with Head Office for branch requirements and operational issues.

2. Sales Management

- Achieve monthly and yearly two-wheeler sales targets.
- Monitor showroom, field, and digital sales activities.
- Generate current sales leads and improve customer conversion.
- Monitor sales team performance and daily activities.
- Plan local marketing and promotional activities to increase sales.
- Ensure proper follow-up of enquiries, bookings, deliveries, and pending leads.
- Monitor competitor activities and market conditions.

3. Service Operations

- Oversee the day-to-day functioning of the service department.
- Monitor service targets, job cards, workshop productivity, WIP, and customer retention.
- Ensure timely delivery of vehicles and quality of service.
- Monitor customer complaints and ensure proper resolution.
- Track service follow-ups, repeat customers, and service revenue.
- Coordinate with the Service Manager/Service Team to improve workshop performance.

4. Customer Relationship Management





- Ensure high levels of customer satisfaction in both sales and service.
- Handle escalated customer complaints and resolve issues promptly.
- Monitor customer feedback, NPS/VOC, and improve customer experience.
- Ensure proper communication with customers throughout the sales and service process.

5. Team & Manpower Management

- Manage and motivate sales, service, and support staff.
- Set individual and departmental targets.
- Monitor attendance, punctuality, productivity, and discipline.
- Conduct regular team meetings and performance reviews.
- Identify training requirements and coordinate with HR/Head Office.
- Support recruitment and manpower planning for the branch.

6. Business & Performance Monitoring

- Monitor branch revenue, expenses, profitability, and productivity.
- Review daily/monthly sales and service performance.
- Prepare and submit branch MIS and performance reports.
- Analyze target vs. achievement and take corrective actions.
- Monitor stock, accessories, spare parts, and vehicle movement.

Qualification & Experience

- Qualification: Any Degree / Diploma.
- 5–8 years of experience in Team Handling, Office Administration, and Sales Operations.
- Experience in managing a team and achieving sales targets.
- Good knowledge of day-to-day office and branch administration.
- Experience in customer handling, sales follow-up, and team performance monitoring.
- Automobile / Two-Wheeler dealership experience is preferred.
- Strong leadership, communication, coordination, and problem-solving skills.

Location

Thoothukudi / Kovilpatti/Madurai

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Work Location: In person

📌 Branch In charge (Thoothukudi)
🏢 Pearl Motors
📍 Thoothukudi