- Manage and maintain sales orders received from customers/dealers.
- Ensure timely booking and processing of sales orders in the system.
- Verify order details including customer name, product, quantity, price, delivery terms and required documentation.
- Coordinate with Sales, Warehouse/Logistics and Finance teams for smooth order execution.
- Track pending/open orders and highlight delays or exceptions to the concerned team.
- Maintain proper records of cancelled, amended and completed sales orders.
1. Sales MIS & Reporting
- Prepare and maintain daily/weekly/monthly Sales MIS.
- Track sales orders, billing, dispatch, pending orders and order fulfilment status.
- Provide branch-wise/customer-wise/product-wise sales data as required.
- Ensure accuracy and timely submission of MIS to the reporting manager.
- Reconcile MIS data with system records and highlight discrepancies.
- Support management with required sales and commercial reports.
1. Internal Coordination
- Coordinate with Sales, Finance, Warehouse, Logistics and Customer Service teams for order-to-delivery activities.
- Follow up with concerned departments for pending orders, billing,
dispatch and documentation.
- Communicate order-related issues to the Sales/Branch team and ensure timely resolution.
- Support branch team in day-to-day commercial activities.
1. Commercial Documentation
- Maintain proper records of sales orders, invoices, delivery documents and other commercial documents.
- Ensure completeness and accuracy of documents before processing.
- Support Finance team in resolving invoice/order-related queries.
- Maintain systematic filing and retrieval of branch commercial records.
1. Data Accuracy & Process Compliance
- Ensure accurate entry and maintenance of sales and order-related data.
- Follow company SOPs and defined commercial processes.
- Avoid duplication, incorrect booking and incomplete order information.
- Maintain confidentiality of customer, sales and commercial information.
1. Additional Branch Support
- Provide administrative/commercial support to the Branch Sales team as required.
- Assist in preparing presentations, reports and management data.
- Support current process/system implementation at branch level.
- Perform other commercial coordination activities assigned by the reporting manager.Role & responsibilities