We are looking for a motivated and customer-focused BPO Executive with at least 1 year of experience in BPO, customer service, telecalling, or voice/non-voice processes. The candidate will be responsible for handling customer interactions, resolving queries, and maintaining a high level of customer satisfaction.

Key Responsibilities

- Handle inbound and/or outbound customer calls professionally.

- Understand customer requirements and provide appropriate solutions.

- Resolve customer queries and complaints within the required timeframe.

- Maintain accurate records of customer interactions and transactions.

- Follow company processes, policies, and quality standards.

- Coordinate with internal teams for issue resolution when required.

- Meet daily/weekly/monthly performance and productivity targets.

- Maintain a professional and positive approach while interacting with customers.

- Follow up with customers when necessary.

Required Skills

- Minimum 1 year of experience in BPO/Customer Support/Telecalling.





- Excellent verbal and written communication skills.

- Good listening and problem-solving abilities.

- Basic computer knowledge and proficiency in MS Office.

- Ability to handle customers professionally.

- Positive interpersonal and time-management skills.

- Comfortable working in a target-oriented environment.

- Willingness to work in rotational shifts, if required.

Qualifications

- Graduate preferred.

- Candidates with relevant BPO/customer service experience will be preferred.

Key Performance Indicators (KPIs)

- Customer satisfaction

- Call quality

- Productivity and attendance

- First-call resolution

- Target achievement

- Adherence to process and quality standards

Pay: ₹20,000.00 - ₹40,000.00 per month

Application Question(s)

- How much total experience do you have ?

- Current CTC ?

- Notice Period ?

Shift availability

- Day Shift (Preferred)

Work Location: In person

📌 BPO Trainer (Chandigarh)
🏢 TechFacto
📍 Chandigarh