BPO Project Lead (Sahibzada Ajit Singh Nagar)

BPO Project Lead (Sahibzada Ajit Singh Nagar)

24 Sep
|
Innovative Incentives Rewards
|
Sahibzada Ajit Singh Nagar

24 Sep

Innovative Incentives Rewards

Sahibzada Ajit Singh Nagar

We’re looking for an experienced BPO Team Leader with solid communication skills and excellent proficiency in MS Excel to lead and manage our customer support team.

Key Responsibilities:

- Lead, motivate & monitor BPO executives
- Track productivity, attendance & quality metrics
- Handle escalations and ensure timely resolution
- Conduct team briefings, coaching & performance reviews
- Prepare and maintain reports using MS Excel
- Ensure adherence to processes, quality & client requirements

Key Skills:

✔ Excellent Communication

✔ Advanced MS Excel

✔ Team Handling & Leadership

✔ BPO/Customer Service Experience

✔ Reporting & Data Analysis

✔ Problem-Solving

Location: Mohali - WFO

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person

📌 BPO Project Lead (Sahibzada Ajit Singh Nagar)
🏢 Innovative Incentives Rewards
📍 Sahibzada Ajit Singh Nagar

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