Company Description Silaris Informations India Pvt Ltd is a customer-centric digital BPO specializing in end-to-end solutions for Customer Interaction Centers (CIC). Founded in 2011, Silaris has built a strong presence in the BFSI sector in India by combining domain expertise with advanced digital tools. The company’s philosophy centers on delivering service and customer delight through high-quality, cost-efficient operations aligned with clients’ culture and values.

Silaris leverages artificial intelligence, speech analytics, and robotics to design tailored digital solutions that enhance customer interactions and operational performance.

Role Description The BPO Sales Team Leader will oversee a team of sales representatives handling inbound and outbound customer interactions for BFSI and related processes. This is a full-time, in office role based in Delhi, India, responsible for managing daily sales operations, monitoring performance metrics, and ensuring achievement of sales targets and service level agreements. The role involves coaching and motivating team members, conducting regular briefings and training sessions, and providing feedback to improve call quality, conversion rates, and customer experience.

The Sales Team

Leader will collaborate with operations and quality teams, prepare reports and dashboards for management,



and support process improvements aligned with client requirements and organizational goals. The role also includes handling escalations, maintaining compliance with company policies, and ensuring adherence to regulatory guidelines relevant to the processes handled.

Qualifications

- Demonstrated team leadership and people management skills, including performance monitoring, coaching, and mentoring.
- Solid sales and target-driven mindset, with experience in BPO or contact center sales processes (BFSI experience preferred).
- Excellent communication and interpersonal skills, with the ability to handle escalations and manage client interactions professionally.
- Analytical and reporting skills, including the ability to interpret data, track KPIs, and present insights to management.
- Process-oriented work style with attention to quality, compliance, and adherence to standard operating procedures.
- Proficiency with CRM tools, dialer systems, and basic MS Office applications (Excel, Word, PowerPoint).
- Ability to work in a fast-paced environment, manage multiple priorities, and adapt to evolving business needs.
- Previous experience as a Team Leader or Senior Sales Executive in a BPO or similar environment; BFSI domain exposure is an advantage.
- Minimum educational qualification: graduate degree in any discipline; additional certifications in sales or customer service are beneficial.

📌 BPO Sales Team Leader (Delhi)
🏢 silaris informations india
📍 Delhi