Role & responsibilities

- Professionally handle incoming customers' inquiries (via phone, chat & email).
- Thoroughly and efficiently gather required customer information
- Research remittance information and updated status of the transaction.
- Review documents shared by customers to match with Internal information.
- Work closely with Partners and other stakeholders to ensure delivery of remittance submitted.
- Meet and exceed company and individual performance metrics.
- Be a reliable and agile resource for customer service.

Requirements:

- Undergraduates with minimum 18 months of experience in BPO customer service
- Graduates with 12 months of experience in BPO customer service (Voice, Chat, Email)
- Decent communication Skills




- Max 6 months gap allowed
- Immediate joiners preferred
- Willing to work onsite at Kalyani Nagar, Pune

Perks: Both-way Cab

24x7 Rotational Shifts

5 Days Working

Incentives & Bonuses

Monday to Friday

TIME: 1:00 PM 8:00 PM IST

VENUE: Redbriks Offices, East Wing, 5th Floor, Marisoft Tower 3, Marisoft IT Tech Park, Kalyani Nagar, Pune 411014

Visit us and bring: Updated CV + Valid ID + a friend too

Send to this email your Full Name + Date + Time of Arrival for attendance: [email protected]

📌 BPO Customer Support - Financial/Banking - International Voice - Pune
🏢 Full Potential Solutions (fps)
📍 Pune