Role Descriptions: Ensure High availability of customers IT Infrastructure managed Perform Incident| Problem & Change Management using assigned Tools Ensure compliance to agreed SOWs Handle Technical Escalations received from Customer Create SOPs ensuring compliance to Service Level Agreements (SLA) and train internal teams Troubleshoot High Severity incidents & Provide RCATake initiatives in learning current Technologies & Tools Co-ordination with customer on Incident resolutions & closure Document technical procedures and work instructions
📌 BM Websphere MQ Series (Chennai)
🏢 TCS_India
📍 Chennai
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