– Billing Operator

Department: Billing / Accounts

Industry: Jewellery Retail

Location: Varanasi (Godowlia, Lahurabir, Paharia or Bhelupur)

Reporting To: Branch Incharge / Store Manager

Job Purpose To manage customer billing accurately and efficiently, ensure accurate invoicing and payment processing, maintain billing records, and provide a smooth checkout experience while adhering to company policies and procedures.

Key Responsibilities

Customer Billing

- Prepare accurate invoices for Gold, Diamond and Silver jewellery.
- Verify product details, weight, purity, making charges, discounts, taxes and final amount before generating the bill.
- Ensure all billing is done as per approved company rates, offers and policies.
- Recheck invoice details with the customer before completing the transaction.

Payment Handling

- Process cash, UPI, debit/credit card and other approved payment modes.
- Verify payment confirmation before completing the billing process.
- Maintain proper records of all payment transactions.
- Coordinate with the Accounts team for payment-related discrepancies.

Jewellery & Documentation

- Ensure correct product/tag details are entered into the billing system.
- Verify HUID, product code, tag number and other mandatory details wherever applicable.
- Ensure required certificates, receipts and documents are provided to customers.
- Maintain confidentiality of customer and transaction information.

System & Software

- Operate the company's billing/ERP software accurately.
- Ensure all transactions are entered in the system on time.
- Report software, tagging, printer,



QR-code or billing-related issues to the concerned team.
- Coordinate with the IT/Software team whenever required.

Cash & Daily Reconciliation

- Maintain proper cash and transaction records.
- Assist in daily cash and billing reconciliation.
- Match physical/payment records with system-generated reports.
- Immediately report any mismatch or discrepancy to the Branch Incharge/Manager.

Customer Service

- Interact with customers politely and professionally during the billing process.
- Clearly explain invoice details, payment information and applicable charges when required.
- Resolve basic billing queries and escalate complex issues to the concerned authority.

Compliance & Control

- Follow all company billing, discount, payment and approval policies.
- Do not provide unauthorized discounts or make changes without proper approval.
- Maintain complete confidentiality of customer, sales and financial information.
- Ensure proper documentation for cancellations, returns, exchanges and other adjustments.

Required Skills & Qualifications
- Graduate with relevant experience.
- Previous experience in jewellery retail billing will be preferred.
- Good knowledge of computers and billing/ERP software.
- Basic knowledge of calculations, GST and invoice preparation.
- Valuable communication and customer-handling skills.
- High attention to detail and accuracy.
- Ability to work under pressure during peak business hours.

Honest, responsible and disciplined approach to handling financial transactions. Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Billing Operator (Varanasi)
🏢 Banaras Swarn Kala Kendra Private
📍 Varanasi