Position: Billing Conversion & Call Centre Executive

Department: Business Development / Call Centre

Location: Moolchand Healthcare, New Delhi

Experience: 15 Years | Employment Type: Full time

Job Summary:

We are looking for a customer-focused and target-oriented professional to handle patient calls, billing-related queries, lead conversion, and follow-ups while ensuring a smooth patient experience.

Key Responsibilities:

- Handle inbound and outbound calls related to appointments, billing, packages, procedures, and hospital services.
- Explain estimates, packages, billing processes, and payment-related information to patients.
- Convert enquiries into appointments, admissions, procedures, and other healthcare services.
- Follow up with patients for pending payments, estimates, and scheduled procedures.
- Coordinate with Billing, Front Office, Clinical, and Business Development teams.




- Maintain accurate call records and update CRM/system details.
- Achieve assigned conversion, follow-up, and revenue targets.
- Ensure professional and empathetic communication with patients and attendants.

Eligibility & Skills:

- Graduate in any discipline.
- 1–5 years of experience in hospital billing, call centre, telecalling, inside sales, or healthcare customer service.
- Healthcare/hospital experience preferred.
- Excellent communication skills in English & Hindi.
- Strong follow-up, convincing, problem-solving, and customer-handling skills.
- Basic knowledge of MS Office and CRM software.
- Target-oriented and comfortable working in a fast-paced hospital environment.

📌 Billing Conversion & Call Centre Executive (New Delhi)
🏢 Moolchand
📍 New Delhi