Job Type: Full-Time

Location: Kolkata / Remote

Working Hours: 5:30 AM – 2:30 PM IST

Work Schedule: Australian Business Hours

About the Role

We are looking for a Back Office & CRM Executive to manage day-to-day CRM operations and support the sales team by keeping customer and sales information accurate, organised, and up to date.

This is primarily a back-office and CRM-focused role . The selected candidate will work closely with the cold-calling team and the Australian team to ensure that leads, appointments, opportunities, and sales activities are properly recorded and maintained in the CRM.

Key Responsibilities

- Manage day-to-day CRM and back-office operations .
- Upload and maintain cold-calling data provided by the client.
- Create, update, and maintain leads, contacts, opportunities, and customer records .
- Record and update appointment details, follow-ups, and sales activities.
- Ensure CRM data is accurate, complete, current, and well organised.
- Coordinate CRM-related activities between the cold-calling team and the Australian team .
- Monitor CRM records and ensure information is entered correctly and consistently.
- Maintain proper tracking of leads and sales activities.
- Prepare and provide agreed CRM reports and operational updates .
- Support the team with CRM-related administrative and data management tasks.




- Follow established CRM processes and ensure timely updates.

Requirements
- 1–3 years of experience in Back Office, CRM Operations, Sales Operations, Data Management, or a similar role .
- Experience working with CRM software such as HubSpot, Salesforce, Zoho, GoHighLevel, or similar platforms .
- Good knowledge of managing leads, contacts, opportunities, appointments, and sales records.
- Strong attention to detail and accuracy.
- Good organisational and time-management skills.
- Comfortable working with Excel/Google Sheets and CRM systems .
- Good written and verbal communication skills.
- Ability to coordinate effectively with multiple teams.
- Willingness to work Australian business hours (5:30 AM – 2:30 PM IST) .
- Ability to work independently and manage routine CRM tasks efficiently.

Important This is a non-calling back-office role. The primary responsibilities involve CRM management, data handling, record maintenance, reporting, and coordination with the relevant teams.

What We Offer

- Prospect to work with an Australian team and clients .
- Hands-on experience in CRM and sales operations.
- Structured working hours aligned with Australian business operations.
- Opportunity to grow within the operations and CRM function.

📌 Back Office & CRM Executive (Kolkata)
🏢 Encloseit
📍 Kolkata