Work Model: Work from office

Candidate Expectation

- Total work experience of 18+ years of experience in Banking and Cards domain with hands on experience in Dispute and Fraud Management

- Minimum Bachelor s degree (preferably in a Business/Finance/Accounting related field) with a Masters or Domain Certification Preferred candidate Industry: Outsourcing/BPO/KPO/Management consulting/GCC/GBS

- Experienced Cards Disputes &
- Fraud Operations Leader with strong expertise in Credit/Debit Card Disputes, Chargebacks, Fraud Management, and International BPS Operations.

- The candidate will be responsible for end-to-end operations, client management, team leadership, compliance, and process transformation.

Roles and Responsibilities:

- 18+ years of BFSI/Banking experience with robust Cards domain expertise.

- 10+ years of team/people management, preferably managing 100+ FTEs.

- Hands-on experience in Cards Disputes/Chargebacks.

- Strong expertise in Visa/Mastercard, Fraud &
- Dispute Management.

- Experience in International BPS/BPO Operations.

- Manage end-to-end Credit &

- Debit Card Disputes and Chargeback Operations.

- Strong knowledge of Visa &

- Mastercard dispute/chargeback rules.

- Handle Fraud &

- Non-Fraud Disputes, Representment, Pre-Arbitration, Arbitration, and Investigations.





- Lead Fraud Prevention, Transaction Monitoring, and Risk Mitigation activities.

- Manage large teams of 100+ members and develop leadership capabilities.

- Drive SLA, KPI, Quality, Productivity, and TAT performance.

- Manage client relationships, stakeholder expectations, escalations, and governance.

- Identify and drive process improvement, transformation, automation, and cost-efficiency initiatives.

- Ensure compliance with Visa/Mastercard regulations, PCI DSS, AML/KYC, and applicable regulatory requirements.

- Provide thought leadership and strategic direction for Cards Operations.

- Excellent Client &

- Stakeholder Management skills.

- Strong communication, analytical, problem-solving, and presentation skills.

- Proficiency in MS Excel and PowerPoint.

- Willingness to work in US/night shifts.

Key skills:

- Cards Dispute Management, Chargeback Operations, Credit Card Disputes, Debit Card Disputes, Fraud Management, Visa Mastercard Disputes, Card Operations, Pre-Arbitration, BFSI Operations, Dispute Resolution, Fraud Investigation, Payment, Merchant, Visa Chargeback, Mastercard Dispute, Cards Servicing.

- Acquiring, Issuing, Visa, Mastercard, Settlement, Reconciliation

📌 AVP-Chargeback / Dispute Management (Chennai)
🏢 Golden Opportunities
📍 Chennai