Candidate Expectation

Total work experience of 18+ years of experience in Banking and Cards domainwith hands on experience in Dispute and Fraud Management

Minimum Bachelor s degree (preferably in a Business/Finance/Accounting related field) with a Masters or Domain Certification

:

Experienced Cards Disputes & Fraud Operations Leader with strong expertise in Credit/Debit Card Disputes, Chargebacks, Fraud Management, and International BPS Operations.

The candidate will be responsible for end-to-end operations,client management, team leadership, compliance, and process transformation.

Roles and Responsibilities: 18+years of BFSI/Banking experience with robust Cards domain expertise.

- 10+years of team/people management, preferably managing 100+ FTEs.
- Hands-on experience in Cards Disputes/Chargebacks.
- Strong expertise in Visa/Mastercard, Fraud & Dispute Management.
- Experience in International BPS/BPO Operations.
- Manage end-to-end Credit & Debit Card Disputes and Chargeback Operations.
- Strong knowledge of Visa & Mastercard dispute/chargeback rules.
- Handle Fraud & Non-Fraud Disputes, Representment, Pre-Arbitration, Arbitration,and Investigations.
- Lead Fraud Prevention, Transaction Monitoring,



and Risk Mitigation activities.
- Managelarge teams of 100+ members and develop leadership capabilities.
- DriveSLA, KPI, Quality, Productivity, and TAT performance.
- Manageclient relationships, stakeholder expectations, escalations, and governance.
- Identifyand drive process improvement, transformation, automation, and cost-efficiencyinitiatives.
- Ensurecompliance with Visa/Mastercard regulations, PCI DSS, AML/KYC, and applicable regulatory requirements.
- Providethought leadership and strategic direction for Cards Operations.
- Excellent Client & Stakeholder Management skills.
- Strongcommunication, analytical, problem-solving, and presentation skills.
- Proficiencyin MS Excel and PowerPoint.
- Willingnessto work in US/night shifts.

Key skills: Cards Dispute Management, ChargebackOperations, Credit Card Disputes, Debit Card Disputes, Fraud Management, VisaMastercard Disputes, Card Operations, Pre-Arbitration, BFSI Operations, DisputeResolution, Fraud Investigation, Payment, Merchant, Visa Chargeback, MastercardDispute, Cards Servicing.

Acquiring, Issuing, Visa, Mastercard, Settlement, Reconciliation

📌 AVP - Chargeback / Dispute Management (Chennai)
🏢 Golden Opportunities
📍 Chennai