Need strong profiles for this requirement on Technology Consultant AVAYA UC.

Need people with immediate joiners, 60 and 90 days notice period candidates cant be considered

Budget upto 25- 27 lac

Responsibilities

- Relevant 4+ years of hands-on knowledge and technical experience of the following

· Basic knowledge of switching ( Vlan , spanning 3 )

· Basic knowledge of Routing

· Basic Network Troubleshooting experience or Knowledge

· Avaya CMS

· Avaya AES

· Avaya Aura Messaging

· Avaya WorkForce Optimization

· Avaya Proactive Outreach Manager

· Avaya Experience Portal

· Avaya Business Rules Engine

· Avaya Oceana

· Avaya Orchestration Designer

· Avaya Experience Portal

· CTI Integration/Application

· Apache tomcat Server

- In depth knowledge of Voice Telephony of Avaya Red Voice System.

- Hands on experience (installation and maintenance) on Avaya Voice Products like :

- Implementation of Avaya Red Voice system, (Media Gateway G650 / G450 / G350 / Media Server s8800/S8700 / S8300), CMS / AACC Rls. 6.X / Avaya Aura Messaging/ IX Messaging / AWFO, CM, 6.x, 7.x, 8.x, Avaya IP office, Avaya SBC, AES / Session Manager / System Manager.





- Skill on Integration of Third Party Applications

- Develop / oversee development of call center configuration items such as call flow routing, IVR routing, non-voice contact routing, report development, investigation of integration points etc. in the Contact Center systems detailed above.

- Experience of working in a managed services workplace and working knowledge of ITIL Service Operations processes including Incident Management, Change Management, Event Management, Problem Management, and Request Fulfillment

- Experience supporting multiple OEM environments or mid-migration environments

Required Skills & Abilities

· CCNA certificate will be an advantage.

· Presentation & demo skills, able to engage in client discussions during workshops

· Customer facing profile with excellent communication Skills

· Team and action oriented

· Proactive in prioritizing own workload and be able to assign areas of responsibility to others

· Open to learn in adjacent and emerging technologies platform

· Excellent time management

- Job Location :- Noida / Bengaluru

📌 Avaya UC Consultant (Noida)
🏢 Telus International
📍 Noida