Job Title: Experience Center Manager

Roles and Responsibilities

- Overseeing the overall management of the store

- Ensuring the store is manned at all times by Brand Champions

- Meeting daily, weekly & monthly conversion targets for the store

- Supervising the follow-up of leads by the team

- Ensuring uniform lead allotment for the Brand Champions

- Providing finance support to customers with the help of financers

- Ensuring adherence to sales SOP by the store team

- Hiring, training, motivating, counseling, and monitoring the performance of all new-vehicle sales employees

- Maintaining an accurate daily log reflecting all sales activities in the Experience Center

- Implementing and monitoring a prospecting and sales control system for proper follow-up of potential buyers

- Developing and monitoring a follow-up system for new-vehicle purchasers

- Maintaining a customer-focused sales environment throughout the sales, delivery, and follow-up process

- Conducting daily and weekly sales meetings

- Staying updated on market trends by conducting analysis and monitoring competitors' activities

- Providing suggestions and recommendations for in-store merchandising, customer service approach, and other areas to improve the business

- Producing sales, KPI, and other communicated reports on a daily, weekly, monthly, quarterly, and yearly basis

- Overseeing stock count, control, and proper record of all stock movements and inventory





- Ensuring consistency in customer service by all associates based on established SOPs

- Handling after sales queries and complaints

- Providing on-job training to the team members

- Ensuring solid communication between the associates and transfer of all important information within the team

Qualifications, Experience & Skills

- Excellent interpersonal and communication skills

- Enthusiastic, self-confident, well presented and self-motivated, Strong problem-solving attitude

- Demonstrable success gained as Store Manager with a recognized retail brand

- Demonstrate leadership capabilities and regularly exceeds expectations

- People skills with the ability to lead and motivate a team

- Ability to work in high-pressure situations and to “think on your feet”

- Strong business acumen-use of business analytics

- Minimum Education – Any Graduate

- Experience: Minimum 3-7 Years of experience into store operations (Automobile/Retail/FMCD/Lifestyle Retail Experience)

Requirements

1.

Experience of managing store and sales

- Team handling experience
- Inventory handling experience
- Managing customer and escalation
- Any Graduate with minimum 2 years experience in Automobile/Retail/FMCD/Lifestyle Retail Experience as store manager or store in-charge

Benefits

Salary: 3.5 LPA to maximum 4.5 LPA CTC

Notice period : up to a maximum of 15 days.

📌 Automotive Store Manager (PAN India)
🏢 2COMs
📍 India