About Kinsfolk

Kinsfolk is an IT consultancy and infrastructure services company dedicated to enabling digital transformation and driving business growth through the right technologies and processes. Founded in 2014, Kinsfolk is led by experienced technocrats with strong expertise in IT consulting and project management. Headquartered in India, Kinsfolk serves clients across the USA, Dubai, Saudi Arabia, and India, catering to industries such as Aviation, BFSI, Retail, Telecom, Defense, and Government institutions.

Key Offerings:

- Advisory Services

- Enterprise Management Systems

- IT Infrastructure Managed Services

- Implementation Services

- Robotic Process Automation

Website:

http://www.kinsfolksolutions.ai.

Position Details

Role:

Associate Technical Consultant

Location:

Mumbai

Working Days:

Monday to Friday (WFO) , Saturday Working - Alternate Saturdays

Why Join Kinsfolk?

- Work with Emerging Technologies – Gain exposure to BMC, Automation, ServiceNow, DevOps, Data Engineering, Monitoring Tools, Microservices and more.

- Global Project Exposure – Work with international clients and projects across the Middle East, Australia, New Zealand and other regions.

- Training &

Certifications – Get company-supported technical training, certifications and certification renewals.

- Long-Term Growth opportunities – Work on the latest technology versions and build expertise for future career opportunities.

- Open & Collaborative Culture – Experience an employee-friendly open-door policy with opportunities to share ideas and interact with leadership.





- Enterprise Project Experience – Work on implementation, upgrade, migration, enhancement and support projects.

- Diverse Domain Exposure – Build experience across Banking, ITSM, AIOps, Automation, Monitoring and Cybersecurity.

Department:

Automation

Reports To

Service Delivery Lead

Job Overview:

As a TrueSight Orchestration L1 Support Engineer, you will be the first point of contact for customers experiencing issues with the TrueSight Orchestration platform. Your primary responsibilities include troubleshooting basic issues, managing incident tickets, and escalating complex problems to higher-level support. You will work closely with customers and internal teams to ensure that issues are resolved promptly and efficiently.

Responsibilities and Duties:

- Monitoring and Incident Management:

- Monitor TrueSight Orchestration environments for alerts, warnings, and critical events.

- Respond to incident tickets raised by users or monitoring systems.

- Ensure timely acknowledgment, triage, and resolution of incidents in line with SLAs.

- Troubleshooting:

- Perform initial diagnosis and troubleshooting of TrueSight Orchestration issues.

- Identify and resolve basic connectivity, performance, and configuration issues.





- Collect and analyze logs to determine the root cause of problems.

- User Support:

- Provide first-level support to users and customers, including answering queries and providing guidance on TrueSight Orchestration usage.

- Assist users in resolving basic issues related to workflows, processes, and automation tasks.

- Escalation:

- Escalate unresolved or complex issues to L2 or L3 support teams, providing detailed incident documentation and troubleshooting steps taken.

- Collaborate with higher-level support and engineering teams to resolve issues.

- Documentation and Reporting:

- Maintain accurate records of all incidents, including details of the problem, troubleshooting steps, and resolution.

- Generate regular reports on incident trends, recurring issues, and system performance.

6.

System Health

Checks

- Perform routine health checks on TrueSight Orchestration environments.

- Ensure that all services, processes, and integrations are functioning as expected.

7.

Continuous

Improvement

- Identify opportunities to improve monitoring, automation, and incident management processes.

- Participate in training sessions to stay updated on the latest features and best practices for TrueSight Orchestration."

Qualifications:

Education level.:

- MSC in Computer Science / BE / Btech in Computer Engineering

Experience

- 2 to 3 Years experience in System

Primary/Mandatory skills

- Microsoft Windows OS knowledge, Linux Basics commands knowledge

Secondary/Additional Preferred skills

- Certification in any Computer field

📌 Associate Technical Consultant - TSO (Mumbai)
🏢 Kinsfolk Careers
📍 Mumbai