Role Overview:

This role is part of our long-term capability-building initiative under Quality team. Selected candidates will undergo structured training and mentorship to prepare them for QAs roles and responsibilities

Key Responsibilities:

- Conduct end-to-end quality audits of insurance & backend data transactions to ensure compliance with internal/external standards and regulatory guidelines

- Review documentation accuracy, completeness, and adherence to underwriting and claims protocols

- Identify process gaps, errors, and compliance risks, and provide actionable feedback to operations teams

- Monitor and evaluate agent/processor performance against defined quality benchmarks and SLAs

- Maintain detailed audit reports, scorecards, and dashboards for management review.

- Collaborate with operations teams to drive continuous improvement and error reduction initiatives

- Ensure adherence to industry regulations, data privacy norms, and company policies.

- Participate in calibration sessions and update audit checklists based on process or regulatory changes

- Prepare,



update & validate SOPs

- Supervise & coach interns & current employees

Requirements & Qualifications:

- Bachelors degree in business administration, Finance, Insurance, or a related field.

- 2 years of experience in the related domain

- Strong knowledge of insurance processes such as underwriting, policy servicing, and claims management

- Familiarity with regulatory guidelines and compliance standards

- Excellent analytical skills with high attention to detail and accuracy

- Proficiency in MS Excel, reporting tools, and audit documentation practices

- Strong communication and stakeholder management skills

- Certifications in Quality (e.g., Lean, Six Sigma, COPC) or Insurance are an added advantage

Performance & Conduct:

- Consistent performance rating of “Meets Expectations” or above (minimum 8 times in last 12 months)

- No active disciplinary actions

- Demonstrated ownership and accountability in current role

📌 Associate Team Lead-QC-Insurance & Data Management (Sahibzada Ajit Singh Nagar)
🏢 Cogneesol
📍 Sahibzada Ajit Singh Nagar