About the Role:-

We are looking for a dynamic and proactive Community Associate to oversee the day-to-day operations of our coworking space. This role requires a mix of sales, marketing, client relationship management, and operational excellence to ensure a seamless experience for all members while driving occupancy and revenue growth.

Key Responsibilities:-

1. Operations & Facility Management

- Oversee daily operations of the coworking space
- Ensure cleanliness, maintenance, and overall upkeep
- Coordinate with vendors (housekeeping, internet, security, etc.)
- Manage inventory and supplies
- Ensure all amenities are functioning smoothly

2. Sales & Business Development

- Handle inbound and outbound leads (calls, walk-ins, online inquiries)
- Conduct site tours and effectively pitch workspace solutions
- Negotiate pricing, terms, and close deals
- Achieve monthly occupancy and revenue targets
- Maintain and track lead conversions
- Build partnerships and generate referrals

3. Community & Client Management

- Act as the primary point of contact for all members
- Ensure high member satisfaction and retention
- Resolve client concerns and handle escalations
- Build a strong, engaging community environment
- Onboard current clients and explain policies/services

4. Marketing & Branding

- Execute local marketing initiatives to generate leads
- Manage social media platforms and online presence
- Coordinate with digital marketing teams/agencies
- Organize events, networking sessions,



and community activities
- Maintain listings on platforms (Google, coworking aggregators, etc.)

5. Billing, Invoicing & Documentation

- Generate invoices and ensure timely billing
- Track payments, follow up on dues, and maintain records
- Handle agreements, renewals, and documentation
- Maintain financial reports related to clients and occupancy
- Coordinate with accounts team for TDS, GST, and receipts

6. Administration & Compliance

- Maintain client records and agreements
- Ensure adherence to company policies and compliance requirements
- Handle basic reporting (daily/weekly/monthly performance)
- Support audits and documentation processes

Required Skills & Qualifications

- Bachelor’s degree in Business, Marketing, or related field
- 1–3 years of experience in coworking, real estate, hospitality, or sales
- Strong communication and negotiation skills
- Sales-driven mindset with customer-first approach
- Ability to multitask and handle operations independently
- Basic knowledge of invoicing, GST, and MS Excel/CRM tools

Key Traits

- Highly organized and detail-oriented
- Problem-solver with a proactive attitude
- Energetic and people-friendly personality
- Strong ownership and accountability

Performance Metrics (KPIs)

- Occupancy rate & revenue growth
- Lead conversions
- Client retention rate
- Payment collection efficiency
- Community engagement levels

Pay: Up to ₹30,000.00 per month

Work Location: In person

📌 Associate - Operations and Sales (Mumbai)
🏢 Momentum
📍 Mumbai