Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you ll be recognised and rewarded for your contribution in return. You ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we re ramping-up and growing at a very quick pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

To Manage customer dispute requests received via various customer channels, efficiently and accurately using multiple NAB systems.

Key tasks; accountabilities and challenges of this role

Owning complex customer requests and issue end to end.

Deliver first touch resolution for the customer in line with the operating procedures.

Case Management of disputes from receipt, to raising a chargeback





Triage and interpretation of requests incoming customer requests to determine if enough information has been provided, or whether more info is required from the customer

Adherence to scheme rules

Experience

0 -1 years in financial industry, or in a similar role in a medium to large corporate, ideally servicing Australian customers.

Essential capabilities

Attention to detail

Resilience, prioritization and time management skills

I nitiative and problem-solving skills

Solid judgment, reasoning and decision-making abilities.

Teamwork, Collaboration Communication.

A nalytical, and problem solving and investigation skills

Strong verbal and written communication skills

Open to work in a 24x7 environment

Other capabilities

Speaks clearly about the importance of the customer

Numerical and commercial mindset

Risk mindset

Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate (Gurugram)
🏢 National Australia Bank (NAB)
📍 Gurugram