Should be Science/ Commerce Graduate, preferably, BE/B. Tech/MCA/MBA with minimum 5 years of in- scope experience and total 7 years experience in the field of Banking IT domain / support of related solutions
Qualifications
- Mandatory Certificate (minimum one):
- ITIL4 Skilled Certification
- Prince-2
- PMP Certified
Responsibilities
- Supporting the following Finacle 10.x Application modules
- Branch Operations
- CASA, TD, Loans, Trade Finance and Locker
- Alternate Delivery Channels
- SWIFT
- Clearing
- Utility Payments
- Financial Inclusion Related
- Product Fatal error analysis
- Review the Application logs
- Monitoring Application Services and availability
- Logging call with Service Providers internal or external and follow-up to closure
- Track and escalate the call to DL / Service Providers, if the problem requires their assistance to resolve the call
- Update assigned calls regularly
- Executing the Application Maintenance activity as per defined checklist
- Primary Testing for the fixes received from vendor in T&D;
- Help bank in UAT for the fixes received from vendor
- Follow change management process and raise CMAs for movement to production for fixes / releases received
- Carry out DC-DR activity as and when scheduled
- Maintain and publish Minutes of the meeting for all meetings with vendor and bank
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