Godrej Koerber Supply Chain Ltd. (GKSC) is pioneer and leader in offering automated warehousing and supply chain solutions. Our success has been shaped to a large extent by our satisfied customers and acceptability of automated warehousing solutions in Indian Industry. Our solution offerings extend both to the Manufacturing Intra-logistics and Distribution Intra-logistics. domain.
Job Profile
Roles
Deliver Superlative Customer experience w.r.t After Service by efficiently handling breakdown calls and building strong customer relationships.
Responsibilities
Analyze problem and execute correctives.
Support field technicians for problem solving through remote.
Train team in crisis management / customer anxiety management.
Carry out equipment surveys to identify expected problems and initiate preventive steps.
Develop good connects with User team - to support them in trouble free running of equipment.
Authorities
Decision regarding free / chargeable service calls.
Recommendation for free replacement of spares even though out of warranty based on assessment of reason of failure.
Key Results Areas (KRA’s)
KRA1- Carry out BD Maintenance / Preventive Maintenance within agreed Service Levels
KRA2- Build robust Customer / User connects
KRA3- Control costs of execution of Service
KRA4- Maintain High System uptime
Requisite Qualification
Essential
Diploma/Degree in Engineering -- Instrumentation / Electrical Engg / Electronics/Mechatronics
Preferred
Same as above
Requisite Experience
Essential
Min 8 years in Field Service / Electro Mechanical Commissioning
Preferred
Intralogistics Automation equipment knowledge would be an advantage
Skills & Competencies
Knowledge of Siemens PLC, Sensors, Drives + Electrical equipment - like VFD Motors, Power circuits, Bar code scanners, LAN Networking troubleshooting, etc.
Experience in Customer Service
Problem Solving Mindset
Interpersonal Skills- team player, cohesive working wit CFT
Result Orientation
Self-motivated
Good Oral and Written Communication
Positive attitude- Open for suggestions and improvement