As an Associate Loan Servicing Representative with a leading global financial services institution, you will support a variety of essential loan administration functions. This entry-level operational role focuses on processing disbursements, reviewing requests, preparing loan demands, and handling re-conveyances. You will serve as a key point of contact for routine customer, vendor, and partner inquiries while contributing to process improvements within established operational guidelines.
Key Responsibilities
- Disbursement & Processing: Review and process routine loan disbursement requests, prepare loan demands, and assist with re-conveyance documentation.
- Inquiry Handling: Respond to written and phone inquiries of low-to-moderate complexity from customers, title companies, third-party vendors, and internal business partners regarding loan statuses and servicing procedures.
- Operations Support: Perform daily functional tasks,
including transaction research, document review, and insurance claim processing.
- Process Improvement: Identify and recommend opportunities to streamline workflow processes within established policies.
- Team Collaboration: Work closely with immediate team members, receive guidance from supervisors, and escalate complex issues or high-level customer concerns to senior team members when necessary.
Qualifications & Shift Requirements
- Required: 6+ months of experience in loan servicing or a related financial operations environment (or equivalent experience gained through relevant training, military service, or higher education).
- Desired: Robust attention to detail, basic research skills, and clear communication abilities.
- Shift Timings: Night Shift (5:30 PM to 7:30 AM window).