Role description

We are seeking a highly motivated and skilled Support Analyst with a primary focus on SQL, UNIX, and Shell Scripting. The ideal candidate will have hands-on experience in IT support and a robust understanding of technical troubleshooting, configuration management, and system monitoring. Additionally, a basic understanding of modern cloud technologies and data platforms will be an added advantage. ________________________________________ Responsibilities: 1.

Core Support Activities: o Monitor and maintain system performance using SQL, UNIX, and Shell Scripting. o Troubleshoot and resolve technical incidents in adherence to SLAs. o Perform configuration changes and implement file-processing alterations as needed.

- Application & System Monitoring: o Monitor dashboards and take necessary actions for failures in monitoring tools. o Ensure continuous monitoring of application servers, file transfers, and customer profiles.
- Documentation & Process Improvement: o Develop and implement SOPs to enhance efficiency and streamline processes. o Document issues and resolutions to improve the knowledge base for the team.
- Mentorship & Collaboration: o Guide and mentor team members in troubleshooting and resolving unfamiliar issues. o Collaborate with cross-functional teams to support new implementations and enhancements. ________________________________________ Primary Skillset:
- Proficiency in: o SQL: Writing and debugging queries for data analysis and troubleshooting. o UNIX/Linux:



Command-line expertise for system monitoring and maintenance. o Shell Scripting: Automating tasks and workflows to improve efficiency. ________________________________________ Additional Knowledge Areas (Preferred): 1. AWS S3: o Basic understanding of S3 components (Buckets, Objects, Directory Buckets). o Knowledge of access control, security, logging, and monitoring in S3. 2.

Amazon CloudWatch: o Experience with monitoring dashboards, alarms, and resource performance. o Setting up metrics and s to ensure system stability. 3.

Databricks: o Understanding data workflows and writing SQL queries in Databricks Postgres. 4.

Python: o Ability to troubleshoot and modify beginner-to-intermediate scripts.

Skills

Databricks, Incident Management, SQL, UNIX, Service Level Management, Amazon S3, Process Documentation, Production Support, Python, System Configuration

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation.

With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Associate III - Production Support (Chennai)
🏢 UST
📍 Chennai