Associate Director The CH Operations team supports business leadership across stakeholder management, financial planning, key initiatives, performance tracking, and compliance to ensure effective day-to-day operations. We are seeking a senior operations lead to strengthen execution, governance, and scalability. As complexity and interaction volumes increase, this role will act as a senior execution and integration layer, owning day-to-day operational delivery and controls, while enabling greater focus on strategic priorities and forward-looking initiatives.

Roles &

responsibilities Operational Execution &

- Governance:
- Own end-to-end execution across core CH Operations processes (e.g., KPI insights, timesheets, HRMS operations, headcount, compliance, utilization and operational reporting) • Ensure data accuracy across HRMS, resource tagging and related billing inputs through clear ownership, oversight and escalation • Institutionalize execution discipline through standardization, automation and reduced manual dependency Performance Management &
- Insights:
- Drive performance management through structured KPIs, dashboards and leadership-ready insights • Leverage data, automation and GenAI-enabled approaches to improve efficiency, accuracy and turnaround time • Identify trends, risks and improvement opportunities across operational processes Stakeholder &
- Integration Management:
- Act as a senior coordination point for complex, high-volume stakeholder interactions and cross-team dependencies • Structure ambiguous asks, drive prioritization and ensure timely, outcome-focused closure • Serve as an integration layer across operational teams, leadership forums and cross-functional partners Quality, Risk &
- Control:
- Provide day-to-day guidance and a strong quality and control layer to minimize rework,



errors and compliance risk • Strengthen governance routines and proactively flag execution risks arising from scale or complexity Skills and Experience • Experience in operations, business operations, business management, governance, or enterprise support roles • Demonstrated end-to-end ownership across operational processes, performance reporting and business controls • Proven ability to manage scale, complexity and change while maintaining execution discipline • Strong written and verbal communication skills for senior-leadership engagement Preferred technical & functional skills • Robust understanding of operations execution, governance and enterprise process design in complex environments • Ability to translate business requirements into scalable execution models, controls and routines • Experience across headcount, utilization, performance metrics, dashboards and insight generation • Working knowledge of automation, workflow optimization and GenAI-enabled efficiency use cases within operations • Comfort working across financial, people, compliance and operational data • Advanced proficiency in MS Excel, PowerPoint and Word; exposure to Power BI / Power Automate or similar tools is an advantage Key behavioral attributes/requirements • Strong execution ownership mindset with comfort operating in ambiguity and scale • Ability to balance strategic context with hands-on operational depth and end-to-end ownership • High stakeholder maturity with the ability to manage complex, high-volume interactions • Structured, outcome-driven problem solver with strong judgement • Ability to guide and influence across teams without formal authority • High standards of integrity, discretion and accountability This role is for you if you have the below Educational qualifications • Postgraduate Work experience • The candidate must have c.12-15 years of relevant experience in a similar role Experience Level Mid Level

📌 Associate Director - Operations Management (Gurugram)
🏢 KPMG India Services
📍 Gurugram