Role Summary We are seeking a detail-oriented professional to support campus operations, ensuring process compliance, operational efficiency, and smooth stakeholder coordination.

Key Responsibilities & Outcomes

- Operations & Compliance:
- Ensure 100% adherence to operational processes, SOPs, and hygiene standards

- Performance Management
- Track operational metrics and KPIs; identify gaps and drive timely corrective actions

- Customer Experience
- Maintain CSAT score of 4+ through prompt issue resolution and consistent service quality

- Stakeholder Coordination
- Manage relationships with internal teams, clients, and vendors for seamless execution

- Audit Excellence
- Ensure hostel audit scores consistently exceed 90% through robust on-ground control




- Initiatives & Projects:
- Support and execute initiatives to improve efficiency, engagement, and business outcomes

- Community Engagement
- Drive participation in community initiatives to enhance campus experience
- Data & Reporting:
- Maintain accurate data tracking and reporting to support decision-making

Eligibility & Skills

- Bachelor’s degree in Business Administration, Operations, or related field
- Prior experience in operations coordination or similar role preferred

Skills: operations,customer experience,csat

📌 Associate Customer Experience Manager - Udupi location
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