We are seeking a detail-oriented qualified to support campus operations, ensuring process compliance, operational efficiency, and smooth stakeholder coordination.
Key Responsibilities &
- Outcomes
- Operations &
- Compliance:
- Ensure 100% adherence to operational processes, SOPs, and hygiene standards
- Performance Management:
- Track operational metrics and KPIs; identify gaps and drive timely corrective actions
- Customer Experience:
- Maintain CSAT score of 4+ through prompt issue resolution and consistent service quality
- Stakeholder Coordination:
- Manage relationships with internal teams, clients, and vendors for seamless execution
- Audit Excellence:
- Ensure hostel audit scores consistently exceed 90% through strong on-ground control
- Initiatives &
- Projects:
- Support and execute initiatives to improve efficiency, engagement, and business outcomes
- Community Engagement:
- Drive participation in community initiatives to enhance campus experience
- Data &
- Reporting:
- Maintain accurate data tracking and reporting to support decision-making
Eligibility &
- Skills
- Bachelor’s degree in Business Administration, Operations, or related field
- Prior experience in operations coordination or similar role preferred
Skills: operations,customer experience,csat
📌 Associate Customer Experience Manager - Udupi location
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