- Act as a role model by consistently displaying leadership behaviours that encourage productive working relationships and a strong performance culture.
- Contribute to an error free process by adhering to process policies & procedures.
- Encourage and drive the identification of process improvements and assist with driving higher levels of customer satisfaction.
- Contribute to the success of the site through collaboration.
- Deal with complex enquiries and manage complaints within your delegation.
- Maintain clear and effective communication with your Team Manager regarding any issues or concerns and collate common themes.
Preferred candidate profile
- 1- 4 Years of Relevant experience in Support and Banking domain.
- Versatile working in 24/7 rotational shifts.
- Utilise a customer centric approach to interact with customers by Messaging to develop customer relationships through demonstrating a personal interest, creating self-service opportunities and facilitate customer request.
- Use your knowledge of the Banks products and services to attend to the customers identified financial needs gained through ongoing training.
- Achieve customer service excellence by understanding and practicing the Banks customer service standards.
Education: Bachelor’s degree in Business Management/ Business Administration/ Computer Applications & Commerce.
📌 Associate Analyst (Bengaluru)
🏢 Commonwealth Bank of Australia, India
📍 Bengaluru
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