We are looking for a confident and responsible Assistant Student Care Manager to support the Student Care Manager in handling students, maintaining discipline, resolving student concerns, and ensuring smooth day-to-day student activities.
Key Responsibilities
- Communicate with students regularly and maintain a positive professional relationship.
- Handle student queries, concerns, complaints, and day-to-day issues.
- Monitor student attendance, punctuality, discipline, and general conduct.
- Coordinate with faculty and management regarding student-related matters.
- Follow up with students regarding classes, schedules, assignments, exams, and other academic activities.
- Maintain proper records and reports related to student activities.
- Communicate important instructions and updates to students clearly.
- Assist in counselling and guiding students when required.
- Identify student concerns and escalate serious issues to the Student Care Manager/management.
- Support the Student Care Manager in maintaining a safe, disciplined, and supportive learning environment.
- Handle phone calls and WhatsApp communication with students/parents when required.
- Perform other student-care and administrative duties assigned by management.
Required Skills
- Excellent verbal communication skills
- Good interpersonal and student-handling skills
- Confident and approachable personality
- Ability to handle complaints and difficult situations calmly
- Good listening and problem-solving ability
- Basic computer knowledge and MS Office/Google Workspace skills
- Good coordination and follow-up skills
- Ability to work in a team and maintain professional communication
- Previous experience in student care, counselling, administration, customer service, or front-office roles will be an advantage.
Qualification: Any degree/diploma
Experience: 0–2 years; freshers with robust communication skills can also be considered.