Roles & Responsibilities

- Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
- Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members.
- Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.
- Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert.
- Coordination with external and internal stakeholders to ensure timely execution of task/activity.
- Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team.
- Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
- Prioritize workload, providing timely and accurate resolutions. Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.




- Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
- Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments .
- In depth Functional knowledge of the application(s) supported and interdependencies.
- This position will typically be used for an advanced or lead level resource.
Applicants should possess the following attributes:
- Supporting applications in BFSI Domain, including Credit Card Management, Merchant (POS/ECOM) Acquiring platforms, Origination systems, Digital Payments etc.
- Experience in Incident Management, Change Management and Problem Management
- Experience in Infrastructure Support, Configuration and Release Management.
- Working knowledge of Unix, Oracle, Web logic, Java, Apache /OHS
- Transparent understanding of ITIL framework

BOBCARD is a wholly owned subsidiary of Bank of Baroda and a Non-Deposit Accepting Non–Banking Finance Company (NBFC). BOBCARD was established in the year 1994 to cater to the need of rapidly growing credit card industry in a focused manner. BOBCARD is one among the pioneers in Indian card market and was the first non-banking company in India to issue credit cards.

The company’s core business is credit card issuance.

📌 Assistant Manager/Senior Officer - IT App Support (Mumbai)
🏢 BOBCARD
📍 Mumbai