A4 to A5

Or

P3 to P4

- Average PMI (last 6 months) /PMS rating 3 and above or last two PMS rating 3 and above (whichever applicable)
- Min 2 years’ experience in the current role
- No Warning Letter issued in the past 6 months
- Mandatory E-learning courses certified wherever applicable

Responsibilities

- Monitor and evaluate the quality of inbound customer interactions, ensuring adherence to quality standards and guidelines.
- Conduct regular audits and assessments to identify areas of improvement and implement corrective actions.
- Collaborate with the management team to develop and implement quality assurance strategies and best practices.
- Train and mentor team members on quality standards, providing feedback and guidance to enhance their performance.
- Analyze customer feedback and identify trends to drive continuous improvement initiatives.
- Ensure compliance with industry regulations and internal policies, maintaining a strong focus on data privacy and security.
- Develop and maintain quality metrics and reporting, providing regular updates to stakeholders.
- Collaborate with other departments to ensure a seamless customer journey and resolve cross-functional quality issues.
- Stay updated on industry trends and best practices, implementing creative solutions to enhance quality.
- Foster a culture of quality and continuous improvement, encouraging a customer-centric mindset throughout the organization.

Qualifications

- The role will be responsible for driving quality performance across e-commerce operations, monitoring process compliance, conducting audits,



identifying improvement opportunities, analyzing quality metrics, and implementing corrective and preventive actions to enhance customer experience and operational efficiency. Please include a detailed
- outlining the required qualifications, relevant e-commerce experience, analytical skills, stakeholder management capabilities, and quality management expertise. Kindly prioritize and close this requirement in the short term.

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities.

With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

📌 Assistant Manager Quality (Lucknow)
🏢 Digitide Solutions
📍 Lucknow