Job Title: Assistant Manager - Operations (B2B Travel Operations)

Location: Gurgaon

Shift: Flexible to work in rotational shifts, including US shifts (if applicable)

Job Summary

We are seeking an experienced Assistant Manager - Operations to lead and manage B2B travel operations with a strong focus on airline fare management, ticketing, reissues, refunds, and client servicing. The ideal candidate should have hands-on experience in Sabre and/or Amadeus GDS, extensive knowledge of international fare construction, and a proven track record of managing operational teams while ensuring service excellence and SLA adherence.

Key Responsibilities

- Manage end-to-end B2B travel operations, ensuring seamless support for corporate clients, travel partners, and stakeholders.
- Oversee international fare quotations, fare construction, pricing requests, and ticketing activities.
- Handle complex ticketing transactions, including reissues, exchanges, partial refunds, and tax calculations.
- Interpret and apply airline fare rules, routing regulations, and industry guidelines to resolve customer and operational queries.
- Drive operational efficiency, productivity, quality, and compliance with defined SLAs and KPIs.
- Monitor daily operations, identify process improvement opportunities, and implement best practices to enhance service delivery.
- Ensure adherence to airline policies, industry regulations, and organizational standards.




- Support escalation management and provide timely resolution to complex fare and ticketing issues.
- Collaborate with internal teams and external partners to ensure smooth operational workflows.
- Lead, mentor, and develop team members to achieve performance and quality objectives.

Required Skills & Qualifications
- Bachelor's degree in any discipline.
- 5-8 years of experience in B2B Travel Operations, with at least 2 years in a team lead or supervisory role.
- Strong working knowledge of Amadeus and/or Sabre GDS (Cryptic Commands Mandatory).

- Expertise in

- International Fare Construction

- Fare Rules Interpretation
- Ticketing & Reissues

- Partial Refund Calculations

- Tax Calculations

- Airline Routing Regulations
- Strong understanding of airline and travel industry processes.
- Excellent analytical, problem-solving, and decision-making abilities.
- Strong stakeholder management and customer service skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced setting.

Preferred Profile
- Experience handling high-volume B2B travel operations.
- Proven ability to lead teams and drive operational excellence.
- Strong focus on quality, productivity, and customer satisfaction.
- Ability to manage escalations and deliver solutions within defined turnaround times.

Interested candidate can share their cv at Swapnil-(phone hidden)

📌 Assistant Manager Operations||Sabre (Gurugram)
🏢 Atain
📍 Gurugram