WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.
Our purpose is explicit: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact.
With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Manage team performance Provide effective coaching and constructive feedback to subordinates
Take customer service and escalation when needed
Holds team huddle/coaching session/goal-setting/one on one as needed/required
Handles escalated requests and researches answers posted by associates to ensure customer satisfaction
Reviews and analyzes performance data, creates action plans and monitors execution to ensure goals are met
Holds regular check-in meetings with the client to keep them informed of the trends, changes and development within the team
Facilitates learning sessions to enhance associate technical and communication skills
Performs administrative tasks such as sending daily capacity reports, daily/weekly performance dashboards and other ad hoc tasks
Qualifications
College Degree At least 2 years work experience Travel Experience