- Graduate
- Should be internet-savvy and active on social media.
- Should be able to use social media tones.
- Minimum 3-4 years experience in handling social media escalations - Understanding of call center industry an advantage
- Excellent communication skills – Verbal & Written
- Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
- Good listening skills and robust communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.
Preferred candidate profile
📌 Assistant Manager (Mumbai)
🏢 Kotak Mahindra Bank
📍 Mumbai
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