Job Designation- Assistant Manager-IT

Job Location- Pataudi & Luhari- Warehouse (Haryana)

We are looking for a proactive IT Infrastructure & Support qualified to manage and support IT operations at the warehouse/RDC. The role involves maintaining network infrastructure, providing end-user support, managing IT assets, and ensuring smooth IT operations to avoid downtime in warehouse activities.

Role & responsibilities

1. IT Infrastructure Management

- Manage and monitor LAN, WAN, and Wi-Fi networks.
- Configure and maintain switches, routers, and firewalls (Fortinet preferred).
- Monitor and support ILL / MPLS connectivity.
- Ensure network stability and performance across warehouse operations.
- Manage NSO Team (PAN India)

2. End-User Support

- End to end support for Desktops and laptops users
- Handheld terminals (HHT)
- Printers, label printers, and other peripheral devices
- Handle IT ticketing system and track incidents.
- Ensure SLA-based resolution of user issues.

3. IT Asset & Inventory Management

- Inbound & Outbound inventory management
- Network devices
- Track the complete asset lifecycle, including: Allocation, Repair, Replacement

4. Incident Management

- Handle critical IT incidents such as:
- Network outages
- Server downtime




- Device failures impacting warehouse operations
- Escalate issues as per the defined escalation matrix.
- Conduct Root Cause Analysis (RCA) and implement corrective actions.

5. Backup & Disaster Recovery Support

- Ensure regular data backups for warehouse systems.
- Support Disaster Recovery (DR) drills and recovery procedures.

6. Reporting & Documentation

- Prepare daily, weekly, and monthly reports including:
- Incident reports
- Downtime analysis
- Asset status reports
- Maintain proper documentation of IT systems and processes.

Preferred candidate profile

- Strong understanding of networking fundamentals (LAN, VLAN, DHCP, DNS).
- Knowledge of Windows OS and basic Linux systems.
- Experience in hardware troubleshooting including:
- Desktops
- Printers and Label Printers
- Handheld Terminals (HHT)
- Basic knowledge of network security and firewall management.

Education & Experince

- B. Tech / BCA / Equivalent qualification in IT or related field.
- 58 years of experience in IT Support / Warehouse IT / Retail IT.
- Prior experience working in Retail, Warehouse, or Logistics environments will be preferred.

📌 Assistant Manager- IT (Pataudi)
🏢 Vishal Mega Mart
📍 Pataudi