About the RoleWe are looking for a hands-on IT Applications & Systems Manager to oversee the operations, support, maintenance, and development of our company's POS and Back Office ERP applications. This role blends technical depth with operational oversight — the ideal candidate will manage application performance, drive continuous service improvement, and ensure smooth, uninterrupted business processes across departments.
Key ResponsibilitiesApplication & Systems Management
- Manage and support the company's .Net-based front-end software applications and MS SQL Server backend systems.
- Oversee online e-commerce platforms such as Shopify and WordPress.
- Manage mobile applications used across the organization.
- Administer and support Loyalty Program systems.
- Manage the end-to-end release process for applications, ensuring effective communication across departments and to end users.
Support & Troubleshooting
- Provide ongoing troubleshooting, support, and maintenance for all applications, including on-call coverage as required.
- Track and follow up on application tickets raised by POS and ERP vendors through to resolution.
- Meet defined Support SLAs for problem resolution and application upkeep.
- Act as the primary point of contact for communication on software/application issues,
collaborating with internal teams and vendors on changes, fixes, and updates.
Infrastructure & Vendor Management
- Manage and maintain IT hardware and infrastructure, coordinating closely with IT vendors.
- Handle budgeting and procurement for IT hardware.
- Supervise database and file backup processes, ensuring adherence to company backup policies.
Strategic & Analytical
- Maintain a strong understanding of technology trends and apply them to support company business objectives.
- Apply robust analytical skills to drive performance management and process improvement.
- Provide oversight and management support to internal departments to ensure smooth delivery of IT services.
Required Skills & Experience• 3–4 years of relevant experience in IT application management, preferably within a POS/ERP environment.
- Strong working knowledge of .Net applications and MS SQL Server.
- Experience with e-commerce platforms (Shopify, WordPress).
- Familiarity with mobile application management.
- Working knowledge of Tally ERP, API integrations, and POS systems.
- Experience in IT vendor management and hardware procurement/budgeting.
- Strong business/analytical skills with the ability to translate technical issues into business impact.