We are looking for an experienced Business HR / HRBP professional with 10+ years of overall HR experience and strong expertise in core Business HR. The candidate should have relevant ITES / International BPO experience and be confident in independently partnering with Program Heads and senior business stakeholders.
Key Responsibilities
- Partner with Program Heads and business leaders on people and business priorities.
- Drive employee engagement, performance management and retention initiatives.
- Manage employee relations, grievances and employee escalations.
- Lead talent management, succession planning and workforce planning initiatives.
- Provide HR insights and support business decision-making.
- Advise stakeholders on HR policies, processes and compliance.
- Independently manage senior stakeholder relationships.
- Support organizational development and people-related business initiatives.
Must-Have Criteria
- 10+ years of overall HR experience
- Strong Business HR / HRBP experience
- Relevant ITES / International BPO / BPM industry experience
- Experience supporting large operations / programs / delivery teams
- L4/L4A or equivalent senior-level exposure preferred
- Ability to independently partner with Program Heads / Business Heads
- Strong employee relations and grievance-handling experience
- Robust stakeholder management, communication and problem-solving skills