The Assistant Manager – Financial Services will support and drive CSC DigiPay operations in West Bengal, with a focus on VLE onboarding, mapping, training, handholding, capacity building, issue resolution, and coordination with District Managers (DMs).

Key Responsibilities

- Support CSC DigiPay operations across the state, ensuring smooth implementation and adoption.

- Drive VLE onboarding and mapping for DigiPay services.

- Conduct training and provide handholding support to VLEs to improve service adoption and operational effectiveness.

- Undertake capacity-building initiatives for VLEs and field teams.

- Troubleshoot operational and technical issues faced by VLEs and coordinate with relevant teams for timely resolution.

- Coordinate closely with District Managers (DMs) to monitor operations and resolve field-level challenges.





- Analyse operational data and performance metrics to identify trends, gaps, and improvement areas.

- Use BI tools for reporting, analysis, monitoring, and decision-making.

- Prepare and share regular operational reports and insights with the management.

- Support initiatives aimed at improving VLE engagement, transaction volumes, service quality, and overall DigiPay performance.

Requirements

- Graduate from a recognized university/institution.

- Minimum 3 years of prior experience in the FinTech / Financial Services industry.

- Experience in field operations, VLE/channel management, digital financial services, or similar roles will be preferred.

- Valuable working knowledge of Business Intelligence (BI) tools and data analysis.

📌 Assistant Manager (Kolkata)
🏢 CSC e-Governance Services India
📍 Kolkata