Assistant Manager,SCM is responsible for supporting end-to-end warehouse activities in a fast-paced e-commerce fulfillment workplace. The role focuses on ensuring accurate inventory, efficient order processing, on-time dispatches, and a high level of customer satisfaction. The position involves supervising warehouse staff, managing WMS operations, and aligning processes with online sales demand.

Key Responsibilities

- Order Fulfillment & Dispatch:

- Oversee picking, packing, and dispatching online customer orders
- Monitor daily order volumes and ensure timely delivery coordination with courier partners
- Ensure accuracy in order processing to reduce returns and complaints

2. Inventory & Stock Control:
- Maintain accurate and real-time inventory records using WMS or ERP
- Conduct regular stock checks and cycle counts
- Coordinate with procurement to restock high-demand SKUs and flag slow-moving items

3. Warehouse Team Management:
- Supervise pickers, packers, and loaders across shifts
- Assign tasks, monitor performance, and train staff on e-commerce order protocols
- Maintain discipline and a productive work environment




- Manage warehouse management systems (WMS), barcode scanners, and handheld devices
- Resolve system discrepancies in real-time and report issues to IT/tech support
- Ensure smooth integration between e-commerce platforms (Magento) and warehouse systems.
- Track KPIs like order accuracy, dispatch time.
- Prepare and present daily/weekly reports to management
- Maintain documentation for goods received, shipped, and returned
- Strong understanding of e-commerce fulfillment processes
- Experience with WMS, barcode scanning, and ERP systems.
- Good leadership and team management skills
- Analytical and process-oriented mindset

Required skills

- 5 - 8 years of experience into SCM operations
- E-commerce fulfillment and inventory control
- WMS/ERP systems and e-commerce integration
- Leadership and warehouse team management
- Analytical, process-oriented operations management
- Reporting, documentation, and compliance
- Quick learner and problem-solving skills

📌 Assistant Manager (Mumbai)
🏢 Central Book Shop
📍 Mumbai