Assistant Manager,SCM is responsible for supporting end-to-end warehouse activities in a fast-paced e-commerce fulfillment setting. The role focuses on ensuring accurate inventory, efficient order processing, on-time dispatches, and a high level of customer satisfaction. The position involves supervising warehouse staff, managing WMS operations, and aligning processes with online sales demand.
Key Responsibilities
1. Order Fulfillment & Dispatch:
- Oversee picking, packing, and dispatching online customer orders
- Monitor daily order volumes and ensure timely delivery coordination with courier partners
- Ensure accuracy in order processing to reduce returns and complaints
1. Inventory & Stock Control:
- Maintain accurate and real-time inventory records using WMS or ERP
- Conduct regular stock checks and cycle counts
- Coordinate with procurement to restock high-demand SKUs and flag slow-moving items
1. Warehouse Team Management:
- Supervise pickers, packers, and loaders across shifts
- Assign tasks, monitor performance, and train staff on e-commerce order protocols
- Maintain discipline and a productive work environment
- Manage warehouse management systems (WMS), barcode scanners, and handheld devices
- Resolve system discrepancies in real-time and report issues to IT/tech support
- Ensure smooth integration between e-commerce platforms (Magento) and warehouse systems.
- Track KPIs like order accuracy, dispatch time.
- Prepare and present daily/weekly reports to management
- Maintain documentation for goods received, shipped, and returned
- Strong understanding of e-commerce fulfillment processes
- Experience with WMS, barcode scanning, and ERP systems.