- Job Requirement details: Job Title ASST MANAGER Client Servicing & BD Reporting to SR MANAGER Location Mumbai ASST MANAGER Client Servicing & BD Overview: As the Client Servicing your primary responsibility would be to lead and oversee the client servicing department.
- You will be responsible for revenue generation, managing relationships with clients, ensuring their satisfaction, and driving the growth of the business through effective communication, strategic planning, and exceptional service delivery.
- Your role would be crucial in maintaining the company's reputation and fostering long-term partnerships with clients.

Key Responsibilities:

- Client Relationship Management:

- Build and maintain solid relationships with key clients and stakeholders.
- Act as the main point of contact for high-profile clients, addressing their needs and concerns promptly and professionally.
- Conduct regular meetings and communication with clients to understand their objectives, provide updates, work with them to finalize the designs and gather feedback.

2. Business Development:
- To identify new business opportunities and potential clients.
- Participate in client presentations and pitches, showcasing the company's capabilities and unique selling propositions.
- Develop and implement strategies to increase client retention and expand the company's client base.

3. Strategic Planning:
- Work with the executive team to develop and execute the company's client servicing strategies, aligning them with overall business goals.
- Identify market trends and customer demands to develop innovative approaches and service offerings.
- Analyze industry competition and adapt strategies to maintain a competitive edge.

4. Team Leadership:
- Lead and mentor the client servicing team, providing guidance, feedback, and support.




- Ensure that team members are equipped with the necessary resources and tools to deliver exceptional service.
- Conduct performance evaluations and encourage professional development within the team.

5. Project Management:
- Oversee the planning and execution of events to ensure client satisfaction and successful outcomes.
- Collaborate with internal departments (such as operations, logistics, creative, and finance) to ensure seamless event execution.
- Monitor project timelines and budgets to ensure adherence to client requirements and company profitability.

6. Quality Assurance:
- Set and maintain high service standards, ensuring consistent delivery of quality services to clients.
- Establish and implement procedures to measure and improve client satisfaction.
- Handle any escalations or complaints, working towards satisfactory resolutions.

7. Financial Management:
- Monitor and manage the department's budget and expenses (cash flow) effectively.
- Prepare financial reports and forecasts related to client servicing operations.

Qualification & Work Experience:

- Master's / Bachelors degree in Business Administration, Marketing, Event Management or a related field
- 2-3 years of experience with minimum 1.5 experience in managing events at different scale
- Proven experience in client servicing and account management within the event management or related industry.
- Demonstrated success in developing and maintaining strong client relationships.
- Strong leadership and team management skills, with the ability to motivate and inspire others.
- Excellent communication, negotiation, and presentation abilities.
- Analytical mindset with the capability to identify opportunities for growth and improvement.
- Ability to work under pressure and handle multiple projects simultaneously.
- Flexibility to travel and work extended hours during peak event seasons.

📌 Assistant Manager (Mumbai)
🏢 Caliber Organisation
📍 Mumbai