KRA'S

- Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager

- Experience in providing customer service support.

- Excellent knowledge of management methods and techniques

- Working knowledge of customer service software, databases and tools

- Ability to think strategically and to lead

- Advanced troubleshooting and multi-tasking skill

- Proven record of Cost controlling, Increasing Customer satisfaction & improving TAT.

- Experience in AMC sell, Achieving aggressive revenue targets

- Effectively interfacing with people at all levels, managing healthy work workplace and inculcating bonded teamwork with high work ethics, simultaneously inflicting a high level of motivation amongst the team to bring out the desired level of work and results. Keeping the team engaged by initiating various project work.

- mentor and develop Team and nurture an environment where they can excel through encouragement and empowerment

- Improve customer service experience, create engaged customers and facilitate organic growth

- Set a clear mission and deploy strategies focused towards that mission

- Develop service procedures, policies and standards





- Keep accurate records and document customer service actions and discussions

- Analyze statistics and compile accurate reports

- Adhere to and manage the approved budget

- Control resources and utilize assets to achieve qualitative and quantitative targets

- Create daily reporting structure (After reviewing Open calls vs reasons and action plans) and should circulate to senior and management on daily basis.

- Take ownership of customers issues and follow problems through to resolution & ensuring 100% CSAT & 0%

- Monthly feedback collection of elite partners/Key Distributers

- Escalation management by visiting field whenever required.

- Maintaining and ensuring effective, regular, and seamless communication with all stakeholders. Interfacing with vendors/internal technology teams regularly.

- Should onboard better service partners by properly evaluating onboarding criteria and execute the KPIs around them.

- Should monitor the Service partner's performance like TAT fulfillment, ROI,Spare consumption and reverse hygiene

- Should monitor, verify ,Approve and process the claim of service partners

📌 Area Service Incharge (Patna)
🏢 JAQUAR
📍 Patna