Post: AREA SERVICE INCHARGE

JOB RESPONSIBILITIES

- For Retail Services

A) Train the OMP(Open Market Plumber) for installation & maintenance on CBS products for awareness on Jaquar products and product concepts.

B) On site installation guidance/assistance to the OMP for validate their qualification for

CBS plumber

C) Train the Service Person for all products to able them to complete resolution by visiting SP, product maintenance guidance to the Customer & installation guidance to the plumber of the Customer.

D) Update/Train to all service person in filed for updation/changes in any existing/recent launches of products.

E) Train the Architects staff to enabling products availability and critical aspects to be undertaken while designing bathroom for its installation. And services offered by company.

F) Guidance to individual customer for PMC service for trouble free product performance reduction in reactive service calls.

G) Prompt service to customers to restore customers trust in the brand & Customer does not feels pinch of product malfunctioning calculated in report of TAT & OCR.

H) Provide proactive services to customers & his plumber to do proper product installation and in guidance to user for product usage & maintenance.

I) Frequent visit on ASP for audit and quality check of service persons &

documentation.

J) Check the spare parts availability at all times in right quantity enabling prompt service to the customer.

K)



Dealer support by visiting as per plan/target & provide support in escalated/VIP calls.

- For Project Service

A) Plan and execute the installations according to the customer requirement and manpower availability

B) Check the quality randomly of installations at site and ensure that the installations done are as per the standards defined.

C) Execution of survey and measurement as per the order inflow and customer requirement.

D) Co-ordination with the sales team, customers and assembly unit team to have a smooth order execution as priority basis.

E) Co-ordination with the customers and assembly unit team to have a smooth order execution.

F) Daily report on work execution to senior.

G) Train the team (Technicians and helpers) on site/ off site on product and customer handling.

H) Responsible to provide the feedback on the product issues to engineering team for improvements.

I) Monitoring on daily basis for smooth work execution.

J) Prepare the monthly report & team performance report.

K) Provide proactive pre installation support to projects & customer.

L) Resolve customer’s complaints as per defined CC timelines.

M) Personally visit unsatisfied customers and close loop.

Role: Service Engineer

Industry Type: Consumer Electronics & Appliances

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: After Sales Service & Repair

📌 Area Service Incharge (Srinagar)
🏢 Jaquar Group
📍 Srinagar